{"id":2931491,"url":"https://alion.io/job/wave-premium-agent-network-officer","title":"Premium Agent Network Officer","company":{"id":65,"name":"Wave","domain":"wave.com","url":"https://alion.io/company/wave","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abidjan, Ivory Coast"],"countries":["CI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T10:20:09Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T22:24:10Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Our mission\nWe're making Africa the first cashless continent.\nIn 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\nWe're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\nOur goal is to make Africa the first cashless continent and that's where you come in...\nHow you'll help us achieve it\nWe’re hiring a Premium Agent Network Officer to join our team in Abidjan. Reporting to the Premium Agent Network Manager, you'll help identify, train, roll out, and manage a network of premium agencies across Côte d'Ivoire.\nIn this role, you'll; \nHelp in the assessment and selection of the premium agent outlet by identifying opportunities with other teams for new premium outlet locations and the acquisition of required outlets according to the set agent selection criteria and guidelines. \nGather requirements and obtain approval for the premises by gathering all requirements and selecting the right premises, negotiating and obtaining approval for contracting with the landowner for the required space for the premium outlet. \nSet up the premium outlet, coordinate all responsible stakeholders to ensure that each approved premium outlet point is set up within the agreed time frame (contractor is assigned and signs a contract), local licensing is done, all requirements are provided, and as per the approved checklist, including branding.\nTrain the Premium Agents and their assistants by ensuring that the Premium Agent has been trained and assessed on the understanding of the product as per the agent training manual and checklist.\nAssess the final business premise and hand it over to the Premium Cash Officer:Approve the completed outlet for handover to the agent management and liquidity sales team\nConduct handover and initial training as per the handover checklist provided. \nEnsure any below-the-line activations have been done to activate the outlet location.\n\nManage the premium agents’ achievement vs. targets through reports on emerging issues and daily monthly, quarterly/annual performance report analysis, customer feedback, and mystery shopping exercises among other ways. \nOversee premium outlets’ churn and ongoing maintenance by continually monitoring and ensuring proper maintenance of Wave outlets and equipment in all outlets, fixing and replacing what is broken or lost as per internal policy to maintain all outlets as per proper standard. \nMonitor partnership contracts: Ensure that multi-risk insurance contracts are included for all newly built premium agencies before operations launch. \nManage contracts with maintenance service providers. \n\nMaintain a good relationship with Premium agent partners and landlords by tracking rents payments and share evidence with outlets owners. \nKey details\nLocation: You'll work from our office in Abidjan, with frequent travels to the upcountry. \nWork authorization in Côte d'Ivoire is required. \nThis is a permanent position.\nOur salaries are competitive and calculated using a transparent formula. \nWe offer generous health insurance for yourself and your dependents. \nWe support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\nWe help you live your fullest life now! We subsidize gym memberships and fitness classes.\nAirtime reimbursement.\nFree food and a beautiful office space.\nRequirements\n2+ years of experience in a similar position. \nFluency in French and a decent level of English. \nLocated in the desired or willing to relocate. \nBeing able to speak local languages is a plus.\nGood knowledge of supervision and monitoring of building works is a real asset.\nIn-depth knowledge of our product and agent network since the candidate will be required to explain the product to agents and other stakeholders.\nYou might be a good fit if you\nPay close attention to detail and strive for excellence in everything you do.\nAre flexible enough to adapt to various process changes and updates gracefully.\nFeel energized by field work, as this role is heavily operations-focused.\nCommunicate clearly and proactively, independently following through on tasks and effectively managing team priorities.\nAre a self-starter and proactive about achieving ambitious targets.\nAre charismatic and enjoy talking and explaining new ideas and products to people. \nDemonstrate strong leadership and people management skills.\nLove owning projects - you are autonomous yet know when to escalate problems.\nAre intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\nWilling to go the distance to get something done.\nAre comfortable defaulting to over-communication and overreaching when it comes to coordination.\nAdjust quickly to changing priorities and conditions. \nAre tech-savvy, comfortable working with Excel, and are able to adopt new tools. \nOur team\nWe have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\nWe're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\nWe foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.\nWe raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\nWe are on Y Combinator's top companies by revenue.\nHow to apply\nFill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.\nWe review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\nWave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":6740,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Payment Processing & Gateways","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-10-20T14:44:41Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.821,"p_room":0.6,"age_days":42,"expected_fill_days":51,"reasons":["conf:1","velocity","win:late","crowd:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/wave-premium-agent-network-officer","json_url":"https://alion.io/job/wave-premium-agent-network-officer.json","meta":{"generated_at":"2026-10-29T23:21:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":65},"rest":"https://alion.io/mcp/rest/get_company?id=65"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwave-premium-agent-network-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwave-premium-agent-network-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwave-premium-agent-network-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wave-premium-agent-network-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwave-premium-agent-network-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2931491}},{"tool":"search_jobs","arguments":{"company":"wave.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2931491},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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