{"id":226364,"url":"https://alion.io/job/wave-regional-it-manager","title":"Regional IT Manager","company":{"id":65,"name":"Wave","domain":"wave.com","url":"https://alion.io/company/wave","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abidjan, Ivory Coast"],"countries":["CI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adjust","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Sophos","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-06-29T08:14:25Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-11T18:27:22Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":104},"description":"Our mission\nWe're making Africa the first cashless continent.\nIn 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\nWe're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\nOur goal is to make Africa the first cashless continent and that's where you come in...\nHow you'll help us achieve it \nOur IT Operations team provides strategic oversight and management of our IT infrastructure across all our operating countries, making sure that it is robust, scalable, and aligned with Wave’s growth and operational needs. This team is dedicated to ensuring that all employees have the necessary tools and resources to perform their roles efficiently. In essence, IT Operations ensures the availability, reliability and security of the systems that support the business day to day operations. \nWe’re looking for a Regional IT Manager to oversee IT Operations across several Wave countries of operations, including but not limited to Ivory Coast, Mali, and Burkina Faso. \nIn this role, you'll; \nOwn IT operations across multiple countries, ensuring 99.9% uptime for IT services, hardware, and core tools at all locations.\nAct as the primary escalation point for country-level IT issues, coordinating with local IT staff and external vendors to resolve problems quickly.\nEnsure all employees across your region have access to the tools and equipment they need to perform their roles effectively.\nDevelop and maintain playbooks, policies, and documentation to align how IT staff work, regardless of location, and guide employees on equipment and tools used at Wave.\nEnsure adherence to standardized IT processes and policies across your countries of oversight, such as onboarding, offboarding, infrastructure configuration and management, asset management, information security, etc.\nPartner with the Information Security team to implement and uphold Wave's security policies, adapting them to the operational realities of each country in your region.\nAdvise the broader IT and leadership teams on regional nuances - including purchasing constraints, network infrastructure, and local regulations - that affect how Wave policies are designed and executed.\nIdentify and flag resourcing gaps, drive hiring decisions for IT roles within your remit.\nCollaborate cross-functionally with People, Finance, and Operations teams to ensure IT supports Wave's broader business goals.\nReview contracts, service level agreements (SLAs), renewals, and vendor performance metrics.\nEvaluate technology investments and provide cost-benefit recommendations to leadership.\nIdentify opportunities to improve operational efficiency and reduce risk.\nParticipate in security reviews, incident response discussions, and risk assessments.\nSupport initiatives related to identity management, multi-factor authentication, endpoint security, and compliance.\nExercise sound judgment when evaluating security concerns and escalation requirements.\nAnalyze vendor reports, operational metrics, technology spending, and support trends.\nOwn the IT Budget for your countries of remit.\nKey details\nLocation: You'll be based in Wave's operating market- Côte d'Ivoire and will travel regularly across your region.\nWork authorization in Ivory Coast is required\nThis is a permanent position\nOur salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months\nWe offer generous health insurance for yourself and your dependents\nWe support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\nAirtime reimbursement\nFree food and a beautiful office space\nRequirements\nFluency in both English and French\n5+ years as a Country IT Manager, ideally in a fast-paced office setting\nDemonstrated experience managing IT operations across regionally dispersed teams or offices\nExperience managing and troubleshooting corporate apps like Gsuite\nNetwork management (experience with products like Palo Alto, Cisco, Sophos, etc...)\nExperience selecting, implementing and managing endpoint management systems (Jamf, Intune, Bigfix, SCCM), and different operating systems (macOS, windows/android, iOS)\nAdvanced Excel/Google Sheets skills\nExperience in telephony or telephony infrastructure management.\nExperience in process improvement and change management.\nComplex multi-stakeholder project management experience.\nExperience in managing information security operations\nYou might be a good fit if you\nDemonstrate tenacity and a willingness to go the distance to get something done.\nCan formulate, document, and implement IT policies while staying updated on new policies that impact our operations.\nAre comfortable defaulting to over-communication and overreaching when it comes to coordination. \nHave the capability to influence and collaborate with stakeholders to achieve IT objectives and support business goals.\nHave experience managing, developing and growing IT teams.\nAdjust quickly to changing priorities and conditions and cope effectively with complexity and change.\nAre excessively detail-oriented and seek to achieve excellence in everything you do.\nHave developed processes with minimal guidance and have implemented them effectively.\nOur team\nWe have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\nWe're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\nWe foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.\nWe raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\nWe are on Y Combinator's top companies by revenue.\nHow to apply\nFill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.\nWe review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\nWave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":7171,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"Ivory Coast","iso":"CI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-09-05T09:23:38Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.687,"p_room":0.36,"age_days":102,"expected_fill_days":64,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/wave-regional-it-manager","json_url":"https://alion.io/job/wave-regional-it-manager.json","meta":{"generated_at":"2026-10-11T22:10:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":65},"rest":"https://alion.io/mcp/rest/get_company?id=65"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwave-regional-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwave-regional-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwave-regional-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wave-regional-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwave-regional-it-manager"}]}