{"id":2639818,"url":"https://alion.io/job/wavenet-2nd-line-support-engineer","title":"2nd Line Support Engineer","company":{"id":52301,"name":"Wavenet","domain":"wavenet.co.uk","url":"https://alion.io/company/wavenet-co-uk","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sevenoaks, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-15T15:17:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T03:04:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses-no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. AtWavenet, we focus not only on immediate solutions but also on future needs.\nWe continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.\n We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and\nwork as part of our leading supporting team to ensure our customers are getting the most from our\ntechnology.\nThe successful candidate will be the part of the Service Desk team who are the first point of contact for our\ncustomers, answering service desk cases and escalating when necessary and required.\nThere will be hands on experience in online security, networking, servers, firewall configuration, data handling,\ncommunications, and cloud services.\nWe operate two working patterns of the Service Desk are Monday to Friday 0800-1630 and 0930-1800\nThere will be an element of travel involved around London supporting our customers.\nIf you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.\nThe extent of your duties will include but are not limited to:\nWorking amongst a technical helpdesk, providing support to circa 3000 UK schools.\nRemote network troubleshooting\nSupporting a range of technologies\nCustom products designed and developed in house\nVoIP and WiFi solutions\nCisco firewalls\n Backup and recovery solutions\nMicrosoft 365 and Google Workspace environments\nThe successful candidate will have:\nWe are looking for someone with the following skills and attributes.\nBackground in providing IT support.\nExcellent communication skills (both written & verbal)\nGeneral IT knowledge and understanding\nGood problem-solving skills.\nCapable of working independently\nTeam player\nGood Customer service skills\nFlexible attitude and strong work ethic\nUnderstanding of networking and protocols\n Why Join Us?\nWe are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!\nAt Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.\nRewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.\nHere’s a closer look at what we offer:\nFull-Time Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.\nAnnual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days-our way of expressing appreciation for your dedication.\nHealth & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.\nWavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.\nReady to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.\nJoin a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.","description_format":"text","description_chars":4377,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-10-15T18:35:34Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-16T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wavenet-2nd-line-support-engineer","json_url":"https://alion.io/job/wavenet-2nd-line-support-engineer.json","meta":{"generated_at":"2026-10-17T05:05:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52301},"rest":"https://alion.io/mcp/rest/get_company?id=52301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwavenet-2nd-line-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwavenet-2nd-line-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwavenet-2nd-line-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wavenet-2nd-line-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwavenet-2nd-line-support-engineer"}]}