{"id":1684208,"url":"https://alion.io/job/wavenet-connected-service-operations-field-engineer","title":"Connected Service Operations Field Engineer","company":{"id":52301,"name":"Wavenet","domain":"wavenet.co.uk","url":"https://alion.io/company/wavenet-co-uk","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T14:00:01Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T05:03:52Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Who are we?\nWe’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.\nOur mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.\n Exciting Opportunity: Elevate Your Career in a Fast-Paced, Dynamic Environment!\nAre you ready to be at the forefront of innovation in voice and data solutions? Join our vibrant team and play a key role in delivering cutting-edge connectivity to our flexible office customers. This is your chance to thrive in a fast-paced organisation that values growth and expertise.\nWhat You’ll Do\nAs a critical part of our engineering team, your responsibilities will include:\nInstall and Innovate - Visiting customer sites to set up voice and data services, ensuring seamless connectivity.\nTroubleshoot Like a Pro - Resolving issues with hands-on support after initial triage by our Service Operations team.\nConfigure and Customise - Bringing hardware to life by configuring it to meet specific customer requirements.\nBe the Link - Acting as the go-to expert in customer comms rooms, offering smart hands support for our wider engineering initiatives.\nWhy Choose This Role?\nIf you’re looking to amplify your career in an environment that’s as dynamic as it is rewarding, this position is for you. Become part of a team where your technical skills and problem-solving abilities will shine, and every day brings new opportunities to make an impact!\n What We’re Looking For: Bring Your Skills to Life!\nAre you ready to thrive in a dynamic and fast-paced role? We’re seeking a candidate who brings:\nFoundations in Networking - A solid understanding of basic networking concepts to get you off to a great start.\nTech-Savvy Know-How - Strong computer literacy to excel in a digital-first world.\nCustomer Service Excellence - A proven ability to create positive, memorable experiences for customers.\nTeam Player Spirit - A collaborative mindset with the ability to work effectively as part of a team.\nIf you’re enthusiastic, driven, and ready to make an impact, we’d love to hear from you. Let’s achieve great things together!\n Did we mention the perks?\nAt Wavenet, we offer more than just a job - we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.\nWe believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:\nAnnual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days - our way of saying thank you for your dedication.\nHealth & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.\nReady to join the UK’s largest managed service provider?\nApply today or contact our friendly Talent Acquisition Team for more information.","description_format":"text","description_chars":3710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-10-02T10:03:37Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.644,"p_room":0.55,"age_days":25,"expected_fill_days":25,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/wavenet-connected-service-operations-field-engineer","json_url":"https://alion.io/job/wavenet-connected-service-operations-field-engineer.json","meta":{"generated_at":"2026-10-27T07:40:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52301},"rest":"https://alion.io/mcp/rest/get_company?id=52301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwavenet-connected-service-operations-field-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwavenet-connected-service-operations-field-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwavenet-connected-service-operations-field-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wavenet-connected-service-operations-field-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwavenet-connected-service-operations-field-engineer"}]}