{"id":416839,"url":"https://alion.io/job/wayground-customer-success-manager","title":"Customer Success Manager","company":{"id":7929,"name":"Wayground","domain":"wayground.com","url":"https://alion.io/company/wayground","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2025-09-18T06:39:47Z","employer_posted_date":"2025-09-18","last_verified_at":"2026-11-06T19:16:55Z","board_verified":true,"closed_at":null,"days_open":414,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":413},"description":"We are a global learning platform on a mission to motivate every learner by empowering every educator. From K-12 classrooms and universities to corporate training settings, our platform is trusted in over 150+ countries by 75 million monthly active users.\nIn the U.S., 90% of schools use Wayground to engage students and transform learning through technology. Wayground is a high-growth, profitable SaaS company backed by leading investors including Tiger Global, GSV, and Nexus Venture Partners.\nThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.\nWhat you'll do:\nOwn the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships\nStrategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions\nDeliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition\nMitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them\nUncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives\nCollaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth\n Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion\nWho you are:\n2+ years of customer success experience with US market exposure.\nExperience in consumer products in the ed-tech sector is a bonus.\nExcellent written communication skills and impeccable grammar.\nWorking with CRMs such as Salesforce, Gainsight, or Zendesk.","description_format":"text","description_chars":2409,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth 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