{"id":2409667,"url":"https://alion.io/job/waymo-program-manager-vendor-service-delivery-lead","title":"Program Manager, Vendor Service Delivery Lead","company":{"id":98,"name":"Waymo","domain":"waymo.com","url":"https://alion.io/company/waymo","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":129,"ghost_share":0,"stale_share":0.504,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7000000,"max":8350000,"currency":"INR","period":"year","gross":null,"usd_annual":88660},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-29T18:58:07Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T13:55:41Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.\nThe Driver Understanding Software Quality & Experiences Operations team (DUSQE Ops) is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.\nWaymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. DUSQE Ops is critical to this expansion, enabling us to scale safely and efficiently. The Vendor Service Delivery & Strategy team within DUSQE Ops owns vendor delivery and performance management at scale and drives continuous improvements in vendor performance and business outcomes.\nAs a Vendor Service Delivery Program Manager, you will be responsible for a portfolio of vendor service delivery programs that span across multiple functional / technical areas in the operations domain.\nYou will:\nDrive outcomes for large and complex vendor delivery programs that span multiple functions. Set up short/long term goals and priorities and drive delivery on projects and OKRs.\nDrive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions.\nLead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes. Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements.\nDefine and communicate priorities and resource allocation to vendor partners, provide delivery oversight and manage operational performance reporting.\nCommunicate delivery status to stakeholders, and ensure achievement of customer-facing SLAs and defined operational targets.\nAnticipate risks to timelines and deliverables, and proactively develop mitigation and contingency strategies.\nYou have:\nBachelor's degree in business, or technical discipline, or equivalent practical experience.\n10+ years of experience and proven ability to manage complex, tech-enabled operations and work across cross-functional partners to drive outcomes.\nExperience directing multiple scaled vendor supported operations running concurrently.\nExperience building and leading forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.\nWillingness and flexibility to work non-standard hours, as required, to collaborate with teams based in US and other regions.\nAbility to thrive in a high ambiguity, dynamic environment.\nWe prefer:\nExperience working with fast-paced emerging technologies. Experience in SWQ / AI / Data Operations is a plus.\nExperience scaling vendor operations and bringing immature operations to maturity.\nStrong data analysis and technical skills; ability to work with Engineers across multiple disciplines.\nProficiency in SQL and data visualization and using it to identify root causes of operational bottlenecks.\nExperience working in a multi-geography environment with US based teams.\nThe expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.\nSalary Range\n₹7,000,000—₹8,350,000 INR","description_format":"text","description_chars":4236,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Autonomous Driving","Smart Mobility","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-13T01:49:48Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.608,"p_room":0.9,"age_days":28,"expected_fill_days":78,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":88660,"is_top_pay":false},"html_url":"https://alion.io/job/waymo-program-manager-vendor-service-delivery-lead","json_url":"https://alion.io/job/waymo-program-manager-vendor-service-delivery-lead.json","meta":{"generated_at":"2026-10-28T14:42:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":98},"rest":"https://alion.io/mcp/rest/get_company?id=98"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaymo-program-manager-vendor-service-delivery-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaymo-program-manager-vendor-service-delivery-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaymo-program-manager-vendor-service-delivery-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waymo-program-manager-vendor-service-delivery-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaymo-program-manager-vendor-service-delivery-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2409667}},{"tool":"search_jobs","arguments":{"company":"waymo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2409667},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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