{"id":1973845,"url":"https://alion.io/job/waystar-client-success-manager","title":"Client Success Manager","company":{"id":58893,"name":"Waystar","domain":"waystar.com","url":"https://alion.io/company/waystar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false},{"name":"X (Twitter)","optional":false}],"status":"live","first_seen_at":"2026-10-06T19:30:44Z","employer_posted_date":null,"last_verified_at":"2026-10-06T19:30:44Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"ABOUT THIS POSITIONA Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients’ revenue cycle.WHAT YOU'LL DO\nServe as an operational point-of-contact, advocate, problem solver, and trusted advisor for defined set of clients\n\nPartner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance, level of adoption, satisfaction, etc.) and develop strong relationships to uncover expansion opportunities\n\nEffective demonstration of Waystar’s value proposition with key influencers and decision makers to include but not limited to client’s Directors and Managers\n\nEstablish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technology\n\nWork cross-functionally with Waystar Support, Solution Adoption, Sales, and others to achieve client participation in the Waystar reference and marketing programs, insure renewal, and annual booking plans\n\nEffective demonstration of Waystar’s RCM technologies\n\nIdentify and quantify product feedback (enhancements and areas for improvement) to assist in driving product strategy\n\nLead and/or participate in status calls at a defined cadence (weekly to monthly) with all assigned clients\n\nTravel independently or as a team for on-site Executive business reviews to strengthen relationships, review key performance metrics, and identify opportunities to further align results\n\nConsistently identify opportunities to improve processes and conduct data analysis to identify root cause\n\nProvide ongoing training and development\n\nManage daily activity within Salesforce CRM system\n\nPerform other duties and projects as assigned by Client Success leadership\n\nWHAT YOU'LL NEED\n4-year bachelor’sdegree\n\n3+yearsofanalyst/project management/account management experiencein healthcare softwareorconsulting environment\n\nExperience buildingand managingrelationships, including interacting with all levels of management (both internally and client-focused)\n\nProject management experience (e.g.lead meetings, draft status reports, develop&manage project plans, track issues/risk logs, develop&monitor resource plans, etc.)\n\nUnderstand the vocabulary used in ahealthcare andrevenue cycle operations\n\nExperience withroot cause analysis, including the skill and experience to troubleshootandinvestigateissues\n\nAbility to execute and prioritize a large number of tasksin a fast-paced environment\n\nAbility to work independently and to participate in cross-functional teams\n\nPossess process and change management skills\n\nSubject matter expertise and dedication to remaining current with industrychanges\n\nOutstanding communication(written and oral)and interpersonal skills\n\nProficient in Microsoft Office applications, specifically Excel,PowerPoint, and Word\n\nHands on experience with PM/HIS systems preferred (e.g. Epic, Cerner, etc.)\n\nExcellent phone and presentation skills\n\nSQL experience/knowledge strongly preferred\n\nAbility and willingness to travel up to 25% of the timeto client sites, corporate meetings, and conferences/seminars\n\nABOUT WAYSTAR\nThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.\n\nWaystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.\n\nWaystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.\n\nWAYSTAR PERKS\nCompetitive total rewards (base salary + bonus, if applicable)\n\nCustomizable benefits package (3 medical plans with Health Saving Account company match)\n\nWe offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays\n\nPaid parental leave (including maternity + paternity leave)\n\nEducation assistance opportunities and free LinkedIn Learning access\n\nFree mental health and family planning programs, including adoption assistance and fertility support\n\n401(K) program with company match\n\nPet insurance\n\nEmployee resource groups\n\nWaystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nOriginally posted on Himalayas","description_format":"text","description_chars":5683,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Flexible time off","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-06T20:28:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 1","filings_12m":7,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":173125,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/waystar-client-success-manager","json_url":"https://alion.io/job/waystar-client-success-manager.json","meta":{"generated_at":"2026-10-08T01:50:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3198,"day_limit":5000,"remaining_today":1802,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58893},"rest":"https://alion.io/mcp/rest/get_company?id=58893"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaystar-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaystar-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaystar-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waystar-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaystar-client-success-manager"}]}