{"id":3474888,"url":"https://alion.io/job/waystone-it-helpdesk-engineer","title":"IT Helpdesk Engineer","company":{"id":1996259,"name":"Waystone","domain":"waystone.com","url":"https://alion.io/company/waystone-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-29T18:29:25Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-07T11:36:35Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Waystone\nWaystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.\nSummary: The role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspects of technical service desk management, project tasks and monitoring.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nAction and resolve all incidents / requests that come to the service desk queue or phone lines with the agreed service levels.\nEnsure that ticket assignments will maximise efficiency. Escalate tickets to the relevant level if required and request updates.\nEnsure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow ups.\nProactively keep the end user updated on the current ticket status with related communications.\nStay up to date with all relevant technology hardware and software to provide the first level of support.\nAssist in relevant and identified projects and contributes inputs where required.\nAssist in disaster recovery testing and support for any production disaster recovery incidents.\nContribute strongly to the team in achieving the overall team objectives.\nActively gain knowledge from more experienced team members.\nEnsure that all activities conform to the process and procedures that are in place in the IT department.\nEnsure complete compliance with internal and corporate policies\nREQUIREMENTS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation:\nA degree in IT or relevant experience\nITIL Certified\nGeneral knowledge of information technology, theory, principles, and practices.\nAny technical qualifications\nExperience:\nMinimum of 2 years in a helpdesk role.\nOutstanding time management, organisational skills, oral/written communication skills, critical thinking and attention to detail is required.\nAbility to interact and communicate with colleagues efficiently and effectively.\nBe able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions.\nBe adaptable and work as an effective member of a team.\nWork conscientiously and use own initiative.\nBe calm under pressure and manage stressful situations.\nStrong MS Office Skills.\nStrong understanding of Active Directory.\nExperience support WebEx and mobile devices.\nMFA experience","description_format":"text","description_chars":2892,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-29T18:29:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":51,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/waystone-it-helpdesk-engineer","json_url":"https://alion.io/job/waystone-it-helpdesk-engineer.json","meta":{"generated_at":"2026-11-07T11:50:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1996259},"rest":"https://alion.io/mcp/rest/get_company?id=1996259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaystone-it-helpdesk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaystone-it-helpdesk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaystone-it-helpdesk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waystone-it-helpdesk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaystone-it-helpdesk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3474888}},{"tool":"search_jobs","arguments":{"company":"waystone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3474888},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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