{"id":2757969,"url":"https://alion.io/job/waythrough-administrator-5","title":"Administrator","company":{"id":2009570,"name":"Waythrough","domain":"waythrough.org.uk","url":"https://alion.io/company/waythrough","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25877,"max":28453,"currency":"GBP","period":"year","gross":null,"usd_annual":37960},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T14:48:47Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Administrator\nLocation: 11-12 Eldon Place, Bradford, BD1 3AZ\nWorking Hours: 37 hours per week, 08:00am-16:00pm\nContract Type: Permanent\nSalary: £25,877.80 - £28,453.69 per annum\nPlease note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.\nAbout Waythrough\nWaythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.\nEvery year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.\nMake a real difference in your community\nAre you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.\nAbout The Role:\nTo provide the full range of administrative support to your service, ensuring the service operates efficiently and effectively on a day-today basis.\nWhat You’ll Do:\nAct as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website. \nEnsure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners. \nProvide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting. \nWhere relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues. \nWhere relevant identify, facilitate and organise use of community outreach and satellite sites for service provision. \nMaintain electronic and manual appointment systems and complete referral information as appropriate. \nEnsure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines. \nWhere relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested. \nAttend meetings and take minutes when required. \nUnderstand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements. \nUnderstand and be able to work within a quality assurance system on a day-to-day basis. \nUnderstand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met. \nMaintain accurate, up to date records and work in accordance with organisational guidelines and procedures. \nTo Succeed in This Role, You’ll Need:\nEssential:\nNVQ 2 in business administration (or equivalent) or demonstrable related experience. \nPrevious experience in a customer facing administrative role. \nKnowledge of quality systems and audit requirements. \nExperience in cash handling, petty cash reconciliation and generic admin duties. \nProficient in Microsoft Office programmes. \nAbility to collate and disseminate information. \nAdministrative skills, including experience of working within electronic monitoring and recording systems. \nTo view the full job and person specification, please click here. \nWhat We Offer\nWe value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:\n27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)\n\nPension scheme with 4.5% employer contribution, matched up to 6.5%\n\nLife assurance (3× annual salary)\n\nEnhanced sick pay and family-friendly pay\n\nBirthday leave and the option to buy up to 5 extra days’ annual leave\n\nProfessional fee reimbursement for relevant qualifications\n\n24/7 online GP access and Employee Assistance Programme\n\nRecognition and long service awards via our Way to Go and Aspirations portals\n\n£500 Recommend a Friend bonus\n\nCycle to Work scheme and Credit Union membership\n\nDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good\n\nFree will writing service and wellbeing initiatives throughout the year\n\nInclusion and accessibility\nWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.\nWe have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.\nIf you need adjustments or support to apply, please email our recruitment team: \nClosing Date:\n2026-10-23","description_format":"text","description_chars":5081,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-17T02:11:40Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.557,"p_room":0.945,"age_days":8,"expected_fill_days":19,"reasons":["conf:4","stale_co","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":37960,"is_top_pay":false},"html_url":"https://alion.io/job/waythrough-administrator-5","json_url":"https://alion.io/job/waythrough-administrator-5.json","meta":{"generated_at":"2026-10-24T20:22:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009570},"rest":"https://alion.io/mcp/rest/get_company?id=2009570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaythrough-administrator-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaythrough-administrator-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaythrough-administrator-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waythrough-administrator-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaythrough-administrator-5"}]}