{"id":2876349,"url":"https://alion.io/job/waythrough-administratorreceptionist","title":"Administrator/Receptionist","company":{"id":2009570,"name":"Waythrough","domain":"waythrough.org.uk","url":"https://alion.io/company/waythrough","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":41000,"period":"year","method":"role_country_seniority_unknown","sample_n":433},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T21:35:56Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T01:10:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Administrator/Receptionist - County Durham Drug & Alcohol Service\nSalary: £25,877.80 will be starting salary, with full earning potential up to £28,453.69\nContract: Permanent \nHours: Full Time, 37 hours per week (Monday-Friday, between 9am-5pm)\nLocation: Peterlee Health Centre, SR8 1AD\nPlease note: we may close this vacancy early if we receive a high volume of applications, therefore early applications are encouraged.\nPlease note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.\nAbout Waythrough\nWaythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.\nEvery year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.\nMake a real difference in your community\nAre you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.\nWhen you choose to join us, you're choosing more than just a job - you're choosing to make a difference.\nWe have an exciting opportunity for an Administrator to join our County Durham Drug and Alcohol Recovery Service (CDDARS).\nOur administration team plays a vital role in supporting the delivery of high-quality services across County Durham. As an Administrator, you will provide professional reception and administrative support, helping to ensure the smooth day-to-day operation of our services while creating a welcoming environment for service users, colleagues and partner agencies.\nThis is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong organisational skills and is passionate about making a positive difference in their local community.\nAbout the Role\nAs an Administrator, you will be the first point of contact for many people accessing our services and will play a key role in ensuring service users receive a professional, supportive and compassionate experience.\nKey responsibilities include:\nProviding a friendly, professional and confidential reception service.\nManaging enquiries received via telephone, email and in person.\nMaintaining accurate records and updating electronic systems.\nSupporting referral and appointment processes.\nManaging shared email inboxes and administrative tasks.\nProviding administrative support to operational teams across the service.\nLiaising with partner agencies and stakeholders.\nSupporting meetings, room bookings and minute taking where required.\nAssisting with data collection, reporting and quality assurance requirements.\nMaintaining office supplies and supporting the efficient running of service locations.\nYou will be based at Peterlee Health Centre but will be expected to provide support and cover across other County Durham services when required.\nAbout You\nWe're looking for someone who is organised, approachable and committed to delivering excellent customer service.\nYou will have:\nPrevious experience in a customer-facing administrative role.\nStrong customer service and communication skills.\nExcellent IT skills, including Microsoft Office applications.\nExperience maintaining accurate records and using electronic systems.\nThe ability to prioritise workload and manage competing demands.\nA professional and confidential approach to work.\nThe ability to work independently and as part of a wider team.\nDesirable:\nKnowledge of drug and alcohol services.\nKnowledge of safeguarding principles.\nExperience using Theseus or similar case management systems.\nExperience of quality assurance processes and audits.\nA driving licence and access to a vehicle.\nTo view the full job description and person specification, please click here.\nWhat We Offer\nWe value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:\n27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)\n\nPension scheme with 4.5% employer contribution, matched up to 6.5%\n\nLife assurance (3× annual salary)\n\nEnhanced sick pay and family-friendly pay\n\nBirthday leave and the option to buy up to 5 extra days’ annual leave\n\nProfessional fee reimbursement for relevant qualifications\n\n24/7 online GP access and Employee Assistance Programme\n\nRecognition and long service awards via our Way to Go and Aspirations portals\n\n£500 Recommend a Friend bonus\n\nCycle to Work scheme and Credit Union membership\n\nDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good\n\nFree will writing service and wellbeing initiatives throughout the year\n\nInclusion and accessibility\nWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.\nWe have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.\nIf you need adjustments or support to apply, please email our recruitment team: \nClosing Date:\n2026-11-02","description_format":"text","description_chars":5384,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-19T21:35:56Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:4","stale_co","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/waythrough-administratorreceptionist","json_url":"https://alion.io/job/waythrough-administratorreceptionist.json","meta":{"generated_at":"2026-10-24T07:20:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009570},"rest":"https://alion.io/mcp/rest/get_company?id=2009570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaythrough-administratorreceptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaythrough-administratorreceptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaythrough-administratorreceptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waythrough-administratorreceptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaythrough-administratorreceptionist"}]}