Service Manager

Location: Chapel View, Chapel Lane, Cumbria, LA9 5RE, with two days per week based at our Ulverston hub

Working Hours: 37 hours per week

Contract Type: Permanent

Salary: £35,520 - £51,060 per annum

Please note, the main base for this role will be Chapel View, where you will work three days per week, with the remaining two days based at our Ulverston hub.

The role will also involve community outreach as part of the service delivery.

A full UK driving licence is required for this role.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.

Make a real difference in your community:

Are you passionate about helping people live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships, lead a dedicated team and create lasting change.

Are you an experienced service delivery professional with strong leadership skills and a passion for mental health and supported housing? Do you have the ability to motivate teams, manage performance and build positive relationships with partners and stakeholders? If so, we’d love to hear from you.

About the Role

We are seeking a motivated and experienced Service Manager to lead our Mental Health and Supported Housing Community Outreach service, ensuring that people accessing support receive safe, effective and high-quality provision.

You will oversee the day-to-day operational management of the service, supporting and developing your team to achieve performance targets, maintain quality standards and deliver positive outcomes for the people we support.

You will help ensure that individuals experiencing mental health challenges or housing-related difficulties receive person-centred support that promotes recovery, independence, wellbeing and a greater quality of life.

Community outreach is an important part of this role, helping ensure that support is accessible and responsive to people's individual circumstances and needs.

Your main base will be Chapel View, Chapel Lane, Cumbria, LA9 5RE, where you will work three days per week. The remaining two days per week will be based at our Ulverston hub.

Working closely with the Area Manager/Head of Services and the wider management team, you will contribute to service development, identify opportunities for growth and build strong working relationships with commissioners, partners and other stakeholders. You will also represent Waythrough at meetings and partnership forums, promoting our values and commitment to excellent service delivery.

Key Duties

• Lead service delivery: Manage and oversee the day-to-day running of the service, ensuring safe, effective and high-quality mental health, supported housing and community outreach provision.
• Improve outcomes: Ensure people accessing the service receive appropriate assessments, risk assessments, support plans and interventions that promote recovery, independent living and improved wellbeing.
• Manage and develop staff: Lead, motivate, mentor and coach your team, supporting recruitment, induction, training, performance management, staff development and wellbeing.
• Monitor performance and quality: Ensure service targets and key performance indicators are achieved, maintain accurate records and use performance data to identify improvements and enhance service delivery.
• Manage budgets and resources: Work with Waythrough’s Finance Team to manage service budgets, maintain effective financial controls and ensure resources are used efficiently.
• Develop services: Contribute to business planning, identify opportunities to develop and expand services, and support business development activities in line with organisational and regional priorities.
• Build effective partnerships: Develop positive relationships with commissioners, stakeholders and partner agencies, representing Waythrough professionally and supporting collaborative working.
• Maintain compliance and safeguarding: Ensure the service operates in line with relevant legislation, safeguarding requirements, health and safety standards, organisational policies and quality frameworks.
• Promote accessibility and inclusion: Ensure services are accessible and responsive to the diverse needs of the people we support, particularly individuals and communities who may face barriers to accessing support.
• Champion continuous improvement: Use feedback, service data and best practice to improve outcomes, maintain high standards and contribute to the wider development of Waythrough.

About You

You will be an effective and confident leader with experience of managing support services and delivering positive outcomes for people facing a range of challenges.

You will have the ability to inspire and develop your team, manage competing priorities and ensure that services meet their contractual, financial and quality requirements.

You will be organised, analytical and confident using management information systems to monitor performance and inform decisions. You will also bring strong communication and relationship-building skills, enabling you to work effectively with commissioners, partner agencies, colleagues and the people who access our services.

You will understand the importance of person-centred support, safeguarding and partnership working in mental health and supported housing services. You will also be comfortable working across different locations and undertaking community outreach as part of your role.

Key Requirements

• Hold, or be working towards, a recognised management or leadership qualification, such as a Level 5 qualification, or have equivalent relevant experience.
• Have experience of supporting vulnerable people and managing the delivery of high-quality support services.
• Demonstrate experience of managing service performance, achieving key performance indicators and overseeing a range of interventions.
• Have experience of working with commissioners and stakeholders and representing an organisation positively.
• Possess strong budget management, organisational and data analysis skills.
• Be proficient in Microsoft Office and confident using management information systems.
• Have a sound understanding of safeguarding frameworks and relevant legislation applicable to the service.
• Hold a full UK driving licence, as the role involves working across locations and delivering community outreach.

Experience in mental health, supported housing, recovery-focused services, substance misuse, payment-by-results contracts, business development or tender writing would also be beneficial, depending on the service.

Above all, you will share our commitment to Waythrough’s values of kindness, courage and respect, and be passionate about supporting people to achieve meaningful, lasting change.

To view the full Job Description CLICK HERE

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected]

Closing Date: