{"id":2920959,"url":"https://alion.io/job/waythrough-service-manager-2","title":"Service Manager","company":{"id":2009570,"name":"Waythrough","domain":"waythrough.org.uk","url":"https://alion.io/company/waythrough","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35520,"max":51060,"currency":"GBP","period":"year","gross":null,"usd_annual":67948},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T11:59:06Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T18:16:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Service Manager - William Tarry House Supported Housing\nLocation: Northampton - onsite. (Must be based around the Northampton area)\nHours: 22.2 hours per week (3 days per week)\nContract Type: Part-time, permanent\nSalary: £35,520 - £51,060 (please note, the starting salary is £40,000)\nPlease note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.\nAbout Waythrough\nWaythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.\nEvery year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.\nMake a real difference in your community\nAre you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.\nMake a real difference in your community\nAre you passionate about helping people rebuild their lives and achieve greater independence? Do you have the leadership skills to guide a dedicated team supporting individuals recovering from mental health challenges?\nJoin Waythrough and lead the William Tarry House Supported Housing Service in Northampton, where you will play a vital role in supporting people to live safer, healthier, and more independent lives.\nAbout the Role\nWilliam Tarry House provides 11 self-contained flats for adults recovering from mental health problems. The service is designed to support individuals in managing their accommodation while building the skills and confidence needed to transition back into independent living and the wider community.\nOur approach is person-centred, tailoring support for each individual to help them develop independence, improve wellbeing, and successfully reintegrate into the community.\nAs Service Manager, you will lead the delivery and development of the William Tarry House Supported Housing Service. You will manage staff, oversee day-to-day operations, and ensure that residents receive high-quality, recovery-focused support that promotes independence and wellbeing.\nThis role requires a passionate leader who can motivate teams, manage service performance, and build strong relationships with local partners and stakeholders.\nWhat You’ll Do\nLead, manage and inspire the service team to deliver high-quality, person-centred support\nEnsure effective assessments, support plans and interventions for all residents\nOversee the day-to-day running of the supported housing service and building management\nDevelop and deliver service plans that drive improvement and sustainability\nBuild strong partnerships with commissioners, community services, and external agencies\nManage the service budget and ensure financial targets are achieved\nMonitor performance, quality assurance and compliance with relevant frameworks\nRecruit, train and develop staff, volunteers and students\nEnsure services are inclusive, accessible and responsive to diverse community needs\nMaintain safe systems of work, safeguarding practices and health and safety standards\nTo Succeed in This Role, You’ll Need:\nA Level 5 Management/Leadership qualification (or working towards it) or significant relevant experience\nExperience managing or delivering services supporting vulnerable people, particularly within mental health or supported housing\nStrong knowledge of safeguarding, risk management and recovery-focused support\nConfidence using data, performance metrics and management information systems\nExperience managing budgets, targets and KPIs\nExcellent partnership-building skills with commissioners, partners and community organisations\nA leadership style that reflects Waythrough’s values: Honest, Committed, and Inventive\nThis is an opportunity to lead a meaningful service that supports individuals on their journey.\nApply today and help shape brighter futures at William Tarry House.\nPlease read the full Job Description and Person Specification prior to applying for this position.\n\nFor full person specifications and job details, please visitthis link.\nWhat We Offer\nWe value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:\n27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)\n\nPension scheme with 4.5% employer contribution, matched up to 6.5%\n\nLife assurance (3× annual salary)\n\nEnhanced sick pay and family-friendly pay\n\nBirthday leave and the option to buy up to 5 extra days’ annual leave\n\nProfessional fee reimbursement for relevant qualifications\n\n24/7 online GP access and Employee Assistance Programme\n\nRecognition and long service awards via our Way to Go and Aspirations portals\n\n£500 Recommend a Friend bonus\n\nCycle to Work scheme and Credit Union membership\n\nDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good\n\nFree will writing service and wellbeing initiatives throughout the year\n\nInclusion and accessibility\nWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.\nWe have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.\nIf you need adjustments or support to apply, please email our recruitment team: \nClosing Date:\n2026-11-10","description_format":"text","description_chars":5699,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-20T11:59:06Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.56,"p_room":0.945,"age_days":6,"expected_fill_days":18,"reasons":["conf:21","stale_co","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":67948,"is_top_pay":true},"html_url":"https://alion.io/job/waythrough-service-manager-2","json_url":"https://alion.io/job/waythrough-service-manager-2.json","meta":{"generated_at":"2026-10-27T20:58:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009570},"rest":"https://alion.io/mcp/rest/get_company?id=2009570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaythrough-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaythrough-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaythrough-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waythrough-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaythrough-service-manager-2"}]}