{"id":2657459,"url":"https://alion.io/job/waythrough-service-manager","title":"Service Manager","company":{"id":2009570,"name":"Waythrough","domain":"waythrough.org.uk","url":"https://alion.io/company/waythrough","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":14,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35520,"max":51060,"currency":"GBP","period":"year","gross":null,"usd_annual":67688},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T23:25:11Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T03:23:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: Chapel View, Chapel Lane, Cumbria, LA9 5RE, with two days per week based at our Ulverston hub\nWorking Hours: 37 hours per week\nContract Type: Permanent\nSalary: £35,520 - £51,060 per annum\nPlease note, the main base for this role will be Chapel View, where you will work three days per week, with the remaining two days based at our Ulverston hub.\nThe role will also involve community outreach as part of the service delivery.\nA full UK driving licence is required for this role.\nPlease note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.\nAbout Waythrough\nWaythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.\nEvery year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.\nMake a real difference in your community\nAre you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.\nMake a real difference in your community:\nAre you passionate about helping people live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships, lead a dedicated team and create lasting change.\nAre you an experienced service delivery professional with strong leadership skills and a passion for mental health and supported housing? Do you have the ability to motivate teams, manage performance and build positive relationships with partners and stakeholders? If so, we’d love to hear from you.\nAbout the Role\nWe are seeking a motivated and experienced Service Manager to lead our Mental Health and Supported Housing Community Outreach service, ensuring that people accessing support receive safe, effective and high-quality provision.\nYou will oversee the day-to-day operational management of the service, supporting and developing your team to achieve performance targets, maintain quality standards and deliver positive outcomes for the people we support.\nYou will help ensure that individuals experiencing mental health challenges or housing-related difficulties receive person-centred support that promotes recovery, independence, wellbeing and a greater quality of life.\nCommunity outreach is an important part of this role, helping ensure that support is accessible and responsive to people's individual circumstances and needs.\nYour main base will be Chapel View, Chapel Lane, Cumbria, LA9 5RE, where you will work three days per week. The remaining two days per week will be based at our Ulverston hub.\nWorking closely with the Area Manager/Head of Services and the wider management team, you will contribute to service development, identify opportunities for growth and build strong working relationships with commissioners, partners and other stakeholders. You will also represent Waythrough at meetings and partnership forums, promoting our values and commitment to excellent service delivery.\nKey Duties\nLead service delivery: Manage and oversee the day-to-day running of the service, ensuring safe, effective and high-quality mental health, supported housing and community outreach provision.\nImprove outcomes: Ensure people accessing the service receive appropriate assessments, risk assessments, support plans and interventions that promote recovery, independent living and improved wellbeing.\nManage and develop staff: Lead, motivate, mentor and coach your team, supporting recruitment, induction, training, performance management, staff development and wellbeing.\nMonitor performance and quality: Ensure service targets and key performance indicators are achieved, maintain accurate records and use performance data to identify improvements and enhance service delivery.\nManage budgets and resources: Work with Waythrough’s Finance Team to manage service budgets, maintain effective financial controls and ensure resources are used efficiently.\nDevelop services: Contribute to business planning, identify opportunities to develop and expand services, and support business development activities in line with organisational and regional priorities.\nBuild effective partnerships: Develop positive relationships with commissioners, stakeholders and partner agencies, representing Waythrough professionally and supporting collaborative working.\nMaintain compliance and safeguarding: Ensure the service operates in line with relevant legislation, safeguarding requirements, health and safety standards, organisational policies and quality frameworks.\nPromote accessibility and inclusion: Ensure services are accessible and responsive to the diverse needs of the people we support, particularly individuals and communities who may face barriers to accessing support.\nChampion continuous improvement: Use feedback, service data and best practice to improve outcomes, maintain high standards and contribute to the wider development of Waythrough.\nAbout You\nYou will be an effective and confident leader with experience of managing support services and delivering positive outcomes for people facing a range of challenges.\nYou will have the ability to inspire and develop your team, manage competing priorities and ensure that services meet their contractual, financial and quality requirements.\nYou will be organised, analytical and confident using management information systems to monitor performance and inform decisions. You will also bring strong communication and relationship-building skills, enabling you to work effectively with commissioners, partner agencies, colleagues and the people who access our services.\nYou will understand the importance of person-centred support, safeguarding and partnership working in mental health and supported housing services. You will also be comfortable working across different locations and undertaking community outreach as part of your role.\nKey Requirements\nHold, or be working towards, a recognised management or leadership qualification, such as a Level 5 qualification, or have equivalent relevant experience.\nHave experience of supporting vulnerable people and managing the delivery of high-quality support services.\nDemonstrate experience of managing service performance, achieving key performance indicators and overseeing a range of interventions.\nHave experience of working with commissioners and stakeholders and representing an organisation positively.\nPossess strong budget management, organisational and data analysis skills.\nBe proficient in Microsoft Office and confident using management information systems.\nHave a sound understanding of safeguarding frameworks and relevant legislation applicable to the service.\nHold a full UK driving licence, as the role involves working across locations and delivering community outreach.\nExperience in mental health, supported housing, recovery-focused services, substance misuse, payment-by-results contracts, business development or tender writing would also be beneficial, depending on the service.\nAbove all, you will share our commitment to Waythrough’s values of kindness, courage and respect, and be passionate about supporting people to achieve meaningful, lasting change.\nTo view the full Job Description CLICK HERE\nWhat We Offer\nWe value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:\n27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)\n\nPension scheme with 4.5% employer contribution, matched up to 6.5%\n\nLife assurance (3× annual salary)\n\nEnhanced sick pay and family-friendly pay\n\nBirthday leave and the option to buy up to 5 extra days’ annual leave\n\nProfessional fee reimbursement for relevant qualifications\n\n24/7 online GP access and Employee Assistance Programme\n\nRecognition and long service awards via our Way to Go and Aspirations portals\n\n£500 Recommend a Friend bonus\n\nCycle to Work scheme and Credit Union membership\n\nDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good\n\nFree will writing service and wellbeing initiatives throughout the year\n\nInclusion and accessibility\nWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.\nWe have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.\nIf you need adjustments or support to apply, please email our recruitment team: \nClosing Date:\n2026-11-02","description_format":"text","description_chars":9040,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-15T23:25:11Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-16T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":67688,"is_top_pay":true},"html_url":"https://alion.io/job/waythrough-service-manager","json_url":"https://alion.io/job/waythrough-service-manager.json","meta":{"generated_at":"2026-10-16T06:27:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4124,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009570},"rest":"https://alion.io/mcp/rest/get_company?id=2009570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaythrough-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaythrough-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaythrough-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waythrough-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaythrough-service-manager"}]}