{"id":2184742,"url":"https://alion.io/job/waythrough-spoc-worker-2","title":"SPOC Worker","company":{"id":2009570,"name":"Waythrough","domain":"waythrough.org.uk","url":"https://alion.io/company/waythrough","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25877,"max":30868,"currency":"GBP","period":"year","gross":null,"usd_annual":40835},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:49:31Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T04:26:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"SPOC Worker - Likewise - Sheffield\nLocation: Portland House, Shalesmoor, Sheffield, S3 8UG\nWorking Hours: 37 hours per week\nContract Type: Permanent\nSalary: £25,877.80 - £30,868.31 per annum\nPlease note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.\nAbout Waythrough\nWaythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.\nEvery year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.\nMake a real difference in your community\nAre you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.\nAbout the Role\nWe’re looking for a compassionate and organised SPOC Worker to join our Likewise Sheffield service, providing an efficient and supportive first point of contact for people accessing the service, as well as professionals, family members and carers.\nAs part of the Single Point of Contact (SPOC), you’ll manage incoming calls and enquiries, gather important information and ensure people are directed to the most appropriate support.\nThis is a varied role where you may respond to people experiencing crisis or presenting with higher levels of risk. You’ll need to remain calm, listen carefully and communicate sensitively while ensuring information is accurately recorded and appropriate procedures are followed.\nAlongside telephone-based support, you may complete assessments face-to-face, respond to prescribing queries, book appointments and work closely with colleagues and external agencies to ensure people receive an effective and coordinated service.\nWhat You’ll Do\nManage incoming calls and enquiries from people accessing the service, professionals, families and carers.\nGather accurate information and identify the most appropriate service, colleague or pathway for each person.\nRespond calmly and professionally to a range of enquiries, including situations involving risk or crisis.\nComplete assessments when required, including face-to-face contact with people accessing the service.\nSupport with prescribing enquiries, appointment booking and electronic diary management.\nMaintain accurate, confidential and timely records using relevant electronic systems.\nWork within established referral procedures and care pathways.\nComplete and contribute to risk assessments and respond appropriately to safeguarding concerns.\nWork collaboratively with multidisciplinary colleagues and external agencies to achieve positive outcomes.\nContribute to team meetings, supervision, training and your own professional development.\nTo Succeed in This Role, You’ll Need:\nGCSE Maths and English or equivalent.\nExcellent communication and telephone skills.\nThe ability to work sensitively with vulnerable or disadvantaged people.\nThe ability to deal effectively with enquiries from service users, professionals, families and carers.\nKnowledge and understanding of the issues facing people who misuse substances.\nAn understanding of risk assessment and safeguarding for children and vulnerable adults.\nThe ability to respond appropriately to a range of calls, including those involving high risk or crisis.\nStrong IT and record-keeping skills, including confidence using Microsoft Office programmes.\nA mature, compassionate and non-judgemental approach to people accessing our services and their families.\nKnowledge of harm reduction and experience using SystmOne would be advantageous.\nAn NVQ Level 3 in Health & Social Care or equivalent would also be advantageous.\nIf you’re an organised and compassionate communicator who can remain calm under pressure and help people access the right support at the right time, we’d love to hear from you.\nInterviews will be held on a rolling basis as suitable candidates apply, and we reserve the right to close the vacancy early if a successful candidate is appointed.\nTo see the full job description, please click here.\nWhat We Offer\nWe value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:\n27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)\n\nPension scheme with 4.5% employer contribution, matched up to 6.5%\n\nLife assurance (3× annual salary)\n\nEnhanced sick pay and family-friendly pay\n\nBirthday leave and the option to buy up to 5 extra days’ annual leave\n\nProfessional fee reimbursement for relevant qualifications\n\n24/7 online GP access and Employee Assistance Programme\n\nRecognition and long service awards via our Way to Go and Aspirations portals\n\n£500 Recommend a Friend bonus\n\nCycle to Work scheme and Credit Union membership\n\nDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good\n\nFree will writing service and wellbeing initiatives throughout the year\n\nInclusion and accessibility\nWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.\nWe have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.\nIf you need adjustments or support to apply, please email our recruitment team: \nClosing Date:\n2026-11-08","description_format":"text","description_chars":5679,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-09T15:49:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":40835,"is_top_pay":false},"html_url":"https://alion.io/job/waythrough-spoc-worker-2","json_url":"https://alion.io/job/waythrough-spoc-worker-2.json","meta":{"generated_at":"2026-10-12T06:44:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009570},"rest":"https://alion.io/mcp/rest/get_company?id=2009570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaythrough-spoc-worker-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaythrough-spoc-worker-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaythrough-spoc-worker-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waythrough-spoc-worker-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaythrough-spoc-worker-2"}]}