{"id":1587302,"url":"https://alion.io/job/waythrough-volunteer-service-user-representative-ld","title":"Volunteer Service User Representative (L&D)","company":{"id":2009570,"name":"Waythrough","domain":"waythrough.org.uk","url":"https://alion.io/company/waythrough","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":518},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-12T14:10:51Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Volunteer Service User Representative (L&D)\nLocation: Hybrid - Remote and at Waythrough’s Head Office in London\nTiming: 15 Hours per week\nAbout Waythrough\nWaythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.\nEvery year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.\nMake a real difference in your community\nAre you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.\nThe Service User Representative will support the Liaison & Diversion service by bringing the voice and perspective of people with lived experience into service development, recruitment, and decision-making. The role will help ensure that services remain person-centred, responsive, and informed by the experiences of those who use them.\nKey responsibilities include:\nParticipate in staff recruitment activities, including contributing to interview panels where appropriate.\nAttend team meetings and provide a service user perspective on planned developments, policies, and service improvements.\nSupport the review and development of service materials, communications, and resources.\nContribute to discussions about service delivery and quality improvement initiatives.\nHelp gather, review, and interpret feedback from people accessing the service.\nShare lived experience and insights to inform decision-making and improve outcomes for service users.\nPromote meaningful service user involvement and co-production across the service.\nMaintain confidentiality and professional boundaries in all aspects of the role.\nAttend training, supervision, and support sessions as required.\nAttend agreed meetings, training sessions and engagement opportunities as required.\nGeneral support & teamwork: Be reliable, flexible, and happy to pitch in where needed to support the team and service delivery.\nSkills/qualities we would like you to bring to the role:\nFriendly, approachable and non-judgemental attitude\nExperience of accessing services similar to those provided by Waythrough.\nAn interest in improving services for others.\nAbility to communicate thoughts and views confidently and respectfully.\nWillingness to listen to different perspectives and work collaboratively.\nReliable and able to commit to agreed activities.\nGood communication and listening skills\nOrganised and reliable, with good time-keeping\nBasic IT confidence (e.g. using email, online systems, Microsoft tools)\nAbility to follow instructions and work on own initiative when appropriate\nClear understanding of confidentiality and professional boundaries\nAlignment with organisational values of kindness, courage and respect\nAn understanding of Waythrough - information is available on our website.\nA genuine interest in being part of the mission and vision of Waythrough.\nAbility to maintain confidentiality, professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training.\nWhat We Offer\nWe value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:\nDiscounts from various schemes\n\nTraining and personal development\n\nA chance to make a real difference in people’s lives\n\nFree induction and role-specific training\n\nSupport from experienced staff and regular supervision\n\nOpportunities to meet new people and develop your confidence\n\nReimbursement for travel and agreed expenses\n\nValuable experience that can support your personal or career development\n\nInclusion and accessibility\nWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.\nWe have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.\nIf you need adjustments or support to apply, please email our recruitment team: \nHow to apply\nIf you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.\nPlease note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.\nClosing date:","description_format":"text","description_chars":4699,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Continuing Education","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-01T15:16:30Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.256,"p_room":0.35,"age_days":51,"expected_fill_days":18,"reasons":["conf:10","stale_co","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/waythrough-volunteer-service-user-representative-ld","json_url":"https://alion.io/job/waythrough-volunteer-service-user-representative-ld.json","meta":{"generated_at":"2026-11-12T20:59:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009570},"rest":"https://alion.io/mcp/rest/get_company?id=2009570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaythrough-volunteer-service-user-representative-ld"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaythrough-volunteer-service-user-representative-ld"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaythrough-volunteer-service-user-representative-ld"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waythrough-volunteer-service-user-representative-ld\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaythrough-volunteer-service-user-representative-ld"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1587302}},{"tool":"search_jobs","arguments":{"company":"waythrough.org.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1587302},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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