{"id":3397532,"url":"https://alion.io/job/we-connect-tech-devops-support-engineer","title":"DevOps Support Engineer","company":{"id":2872782,"name":"We_Connect_Tech","domain":"weconnect.tech","url":"https://alion.io/company/weconnect-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"Ansible","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GitHub","optional":false},{"name":"Grafana","optional":false},{"name":"Helm","optional":false},{"name":"Jenkins","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Packer","optional":false},{"name":"Prometheus","optional":false},{"name":"Sentry","optional":false},{"name":"Terraform","optional":false},{"name":"VictoriaMetrics","optional":false},{"name":"Zero Trust","optional":false},{"name":"Apache Kafka","optional":true},{"name":"Incident Management","optional":true},{"name":"PostgreSQL","optional":true}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-30T22:40:49Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"Role purpose:\nWe’re looking for a DevOps Support Engineer to provide hands-on operational support for cloud-native\nand containerised solutions running across modern cloud, Docker, and Kubernetes environments.\nThis role is primarily focused on troubleshooting issues, monitoring platform health, supporting live\nservices, and helping ensure production systems remain stable, observable, and reliable.\nYou’re someone who enjoys solving operational problems, investigating alerts, and keeping services\nstable. You are comfortable working through unclear issues methodically, including Docker image,\ncontainer, deployment, and Kubernetes workload problems, using monitoring and diagnostic data to\nnarrow down causes. You communicate clearly with engineers and stakeholders during support\nactivities and value good runbooks, accurate documentation, and practical improvements that\nreduce repeated incidents.\nYou’ll work closely with engineering, platform, and support teams to investigate incidents, respond to\nalerts, analyse logs and metrics, support Docker and Kubernetes deployments, maintain runbooks,\nand escalate issues where deeper engineering input is required.\nMain duties and key responsibilities:\nProduction Support & Troubleshooting\nTroubleshoot issues across cloud infrastructure, Docker containers, Kubernetes workloads, CI/CD\nprocesses, networking, and platform services\nInvestigate production alerts, service degradation, failed Docker/Kubernetes deployments, and\nenvironment issues\nUse logs, metrics, traces, dashboards, and system evidence to identify likely causes and support\nresolution\nEscalate complex issues to engineering or platform teams with clear analysis, evidence, and impact\nsummary\nTrack recurring issues and contribute to operational improvements, runbooks, and knowledge articles\nMonitoring & Platform Health\nMonitor platform health using Prometheus, Grafana, VictoriaMetrics, Elasticsearch / Kibana,\nSentry, and OpenTelemetry\nReview alerts, dashboards, logs, container events, and telemetry to detect service issues and\ninfrastructure risks\nSupport alert triage, noise reduction, and monitoring coverage improvements for Docker and\nKubernetes workloads\nValidate that services, containers, deployments, jobs, and platform components are operating\nas expected\nIncident Response & Service Recovery\nSupport incident response activities for production and non-production environments\nAssist with initial triage, impact assessment, workaround identification, and service recovery\nCapture incident timelines, evidence, symptoms, and actions taken during support activities\nContribute to post-incident reviews by identifying recurring patterns, gaps in monitoring, and\nopportunities to improve support processes\nDeployment, Pipeline & Environment Support\nSupport GitHub CI and Jenkins pipeline issues, failed jobs, deployment errors, Docker image\nbuild failures, and release workflow problems\nHelp troubleshoot Docker, Helm, ArgoCD, Kubernetes, and environment configuration issues\nSupport infrastructure provisioning and configuration issues involving Terraform, Ansible, and\nPacker\nAssist engineering teams with Docker deployment validation, container runtime checks,\nrollback support, and environment readiness checks\nOperational Maintenance & Continuous Improvement\nMaintain and improve runbooks, support procedures, Docker deployment troubleshooting\nguides, and operational documentation\nIdentify repeated manual support activities that could be automated or simplified\nSupport routine maintenance, health checks, capacity checks, container image checks, and\nservice validation activities\nHelp improve reliability, observability, and supportability of cloud, Docker, and Kubernetes\nbased solutions\nStakeholder & Engineering Support\nProvide technical support to engineering and operations teams for platform, Docker\ndeployment, container, and environment issues\nCommunicate clearly during incidents, handovers, escalations, and support updates\nWork with engineers to validate fixes, confirm service recovery, and close support actions\nMaintain knowledge articles and known-issue documentation to improve future support\nefficiency\nRequired Skills & Experience\nExperience troubleshooting production or near-production cloud-based and containerised\nsystems\nHands-on experience supporting Docker containers, Docker images, and Kubernetes\nworkloads, ideally on EKS\nWorking knowledge of AWS infrastructure and common operational support patterns\nAbility to investigate issues using logs, metrics, traces, dashboards, and alerting tools\nExperience supporting CI/CD pipelines using GitHub CI and/or Jenkins, including Docker\nimage build and deployment issues\nWorking knowledge of Terraform, Ansible, Packer, Docker, Helm, and ArgoCD from a support\nand troubleshooting perspective\nFamiliarity with observability tools such as Prometheus, Grafana, VictoriaMetrics,\nElasticsearch / Kibana, Sentry, and OpenTelemetry\nUnderstanding of Linux, networking, VPNs, service isolation, container networking, and Zero\nTrust concepts\nAbility to document incidents, known issues, Docker deployment procedures, runbooks, and\nsupport procedures clearly\nDesirable Experience\nExperience working in an application, infrastructure, platform, or DevOps support\nenvironment\nExposure to incident management, service recovery, or operational support processes\nExperience supporting stateful services such as Postgres and Kafka\nFamiliarity with load testing outputs, performance symptoms, and capacity-related issues\nExperience maintaining Docker registries, Docker image repositories, artifact repositories, or\ninternal developer tooling\nExposure to regulated environments, compliance checks, or audit-support activities\nAbility to identify recurring support issues and suggest practical improvements\nExample Tech Stack Exposure\nTypical technologies in this environment include:\nAWS · Docker · Kubernetes · Terraform · Ansible · Packer · GitHub CI · Jenkins · ArgoCD · Helm ·\nPrometheus · Grafana · VictoriaMetrics · Elasticsearch · Kafka · Postgres · OpenTelemetry · Zero Trust\nNetworking","description_format":"text","description_chars":6083,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","AI Consulting & 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