{"id":1745204,"url":"https://alion.io/job/we-got-you-branch-operations-development-manager","title":"Branch Operations & Development Manager","company":{"id":2202492,"name":"Community Partners Bank","domain":"cpb.bank","url":"https://alion.io/company/cpb-bank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86503,"max":122510,"currency":"USD","period":"year","gross":null,"usd_annual":122510},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T01:31:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-20T09:10:41Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Position Function:\nUnder the direction of the Senior Branch Ops & Service Program Manager, the Branch Operations & Development Manager is responsible for leading the Branch Certification Program and the Universal Banker Management Training (UBMT) Program for Branch Banking, and overall Strategy for Branch Banking.\nThis position manages the Branch Operations & Service Support Officer (BOSS) team assigned to Branch Certification and leads the bank’s development strategy for Universal Bankers, Assistant Managers, and future Branch Managers through UBMT and related development programs.\nThe Branch Operations & Development Manager plays a critical role in ensuring branches are operationally sound, certification-ready, and aligned with sales, service, operational, and risk expectations. The role also supports the refinement and communication of branch career planning tools so employees have a clear path for growth within Branch Banking.\nPerforms all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.\nPrimary Accountabilities:\nLeadership & People Management - Branch Certification & UBMT\nProvides day-to-day leadership, coaching, and performance management for the Branch Certification / BOSS team and UBMT participants, including goal setting, work prioritization, development planning, and follow-up.\nLeads the design, coordination, and ongoing enhancement of the Universal Banker Management Training (UBMT) Program, including curriculum, rotational assignments, mentoring structure, and post-program placement into Assistant Manager and leadership roles.\nDevelops and manages a bank-wide pipeline of Universal Bankers and Assistant Managers, with clear expectations, learning paths, and readiness criteria for advancement into leadership roles.\nProvides ongoing coaching and development to UBMT participants, Universal Bankers, Assistant Managers, and BOSS team members in the areas of relationship-based sales, referral generation, ALOHA service standards, leadership skills, and operational excellence.\nOwns the design, maintenance, and rollout of Branch Banking career planners and related tools; ensures they clearly outline role expectations, competencies, and promotional pathways from entry-level through Branch Manager roles.\nPartners with HR, Market Managers, and Branch Managers to socialize and execute clear career path opportunities and to identify high-potential employees for UBMT and other development programs.\nProvides input on performance reviews and development plans for BOSS team members and UBMT participants; recognizes strong performance and addresses gaps in a timely manner.\nCollaborates with Branch Banking Administration and Business Partners to develop and execute Sales and Operations initiatives.\nBranch Certification Program & Operational Readiness\nOwns the design, scheduling, and execution of the Branch Certification Program across all markets and branches, using a risk-based approach to determine frequency and scope of reviews.\nAssigns and directs BOSS team members to conduct on-site and remote certifications; reviews findings for quality, consistency, and completeness.\nEnsures certification reviews evaluate internal controls, operational procedures, risk management practices, regulatory requirements, and sales/service execution.\nConsolidates certification results to identify common gaps, root causes, and systemic issues; prepares summary reports and recommendations for Branch Banking leadership.\nTracks remediation items, including due dates, responsible parties, and completion status; escalates overdue or high-risk issues as appropriate.\nPartners closely with the Branch Support & Compliance Manager and Compliance Division to ensure certification tools and standards remain aligned with current regulatory requirements, policies, and operating expectations.\nUses certification findings and operational trends to inform coaching priorities, training content, and ongoing development efforts.\nProgram & Project Management - Development, Operations & Readiness\nOwns the annual UBMT program calendar, including application timelines, participant selection, training schedules, branch rotations, workshops, and capstone activities.\nCoordinates UBMT and certification-related activity with Corporate Learning & Development, Compliance, HR, Market Managers, and Branch Managers to minimize disruption while meeting program requirements.\nEnsures UBMT curriculum includes current product knowledge, sales process training, referral programs, operational standards, and coaching tools that support both sales and service performance.\nServes as a Subject Matter Expert (SME) for projects impacting Universal Bankers, Assistant Managers, branch readiness, and operational execution; participates in design, testing, training, and implementation activities.\nStandardizes and continually improves processes related to Branch Certification, UBMT, and branch operational development to ensure consistency and scalability across the network.\nDrives initiatives, and performance of Branch Sales and Operations\nAnalytics, Reporting & Continuous Improvement\nAnalyzes certification results, sales and referral trends, staffing and development metrics, and other operational data to identify risks, opportunities, and areas for improvement.\nUses certification findings, Medallia / CPB Insights feedback, and branch performance trends to shape UBMT content, coaching priorities, and development focus areas.\nIdentifies and recommends automation and process improvements that enhance operational readiness, development effectiveness, and the overall customer experience.\nSupports leadership reporting by preparing metrics, summaries, and recommendations for Branch Banking leadership.\nMinimum Qualifications:\nEducation:\nBachelor’s Degree from an accredited 4-year university, preferably in Business, Finance, or related field required.\nExperience:\n6+ years of experience in Branch operations, universal banker, or related area required.\n5+ years of Supervisory experience or 3+ years of management in a retail banking environment required.\n2+ years of Training, facilitation, or structured development programs (formal or informal) preferred.\nPhysical Requirements & Working Conditions:\nMust be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.\nMust be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.\nMust be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.\nMust be able to read and understand bank-related documents.\nMust be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.\nWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.","description_format":"text","description_chars":7636,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Financial Services","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-03T05:32:25Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.776,"p_room":0.55,"age_days":32,"expected_fill_days":32,"reasons":["conf:1","urgency","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":122510,"is_top_pay":false},"html_url":"https://alion.io/job/we-got-you-branch-operations-development-manager","json_url":"https://alion.io/job/we-got-you-branch-operations-development-manager.json","meta":{"generated_at":"2026-10-20T13:28:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2202492},"rest":"https://alion.io/mcp/rest/get_company?id=2202492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwe-got-you-branch-operations-development-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwe-got-you-branch-operations-development-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwe-got-you-branch-operations-development-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/we-got-you-branch-operations-development-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwe-got-you-branch-operations-development-manager"}]}