Junior IT Support Engineer

⇒ Role Summary

We are seeking a Junior IT Support Engineer to support long-term CCTV and security systems projects. This role is well-suited for fresh graduates or junior candidates who are keen to build a stable, long-term career in IT support and security systems while gaining hands-on technical experience.

The successful candidate will be involved in the ongoing operation, maintenance, and support of CCTV systems rather than short-term or ad-hoc assignments. Training and guidance will be provided to support professional growth over time. On-Job-Training will be provided.

Who This Role is For:

• Fresh graduates or junior candidates who want to learn, grow, and stay long-term.
• Candidates who value stability, skill development, and hands-on technical exposure.
• Individuals interested in building a career in IT support, security systems, or systems engineering.

⇒ Main Responsibilities

CCTV & Security Systems Support (Long-Term Operations)

• Provide daily operational support for CCTV cameras, DVRs/NVRs, and related equipment.
• Assist with installation, basic configuration, and commissioning for long-term deployments.
• Perform routine system health checks and basic troubleshooting (connectivity, image quality, power issues).
• Support scheduled maintenance activities and system upgrades under supervision.

IT & Network Support

• Assist with basic IP networking tasks for CCTV systems (LAN connectivity, IP addressing, PoE support).
• Support basic switch and network troubleshooting related to CCTV operations.
• Assist in firmware updates and system patches as part of long-term system upkeep.

Documentation & Reporting

• Maintain clear support logs, asset records, and simple technical documentation.
• Record incidents, service requests, and resolution steps accurately.
• Escalate unresolved issues to senior engineers or vendors with proper documentation.

On-site & Team Support

• Provide on-site support for long-term projects and customer environments.
• Work closely with senior engineers and project teams to ensure system stability.
• Follow established SOPs, safety, and security guidelines.

⇒ Qualifications & Experience

• Diploma OR Higher Nitec Certification in Information Technology, Computer Engineering, Electronics Engineering, or a related field.
• 0–2 years of IT support or technical assistance experience (fresh graduates welcome).

Skills & Knowledge (Entry-Level)

• Basic understanding of CCTV or security surveillance concepts.
• Fundamental knowledge of networking (LAN, IP addressing).
• Familiarity with Windows OS and basic IT troubleshooting.
• Willingness to perform hands-on and on-site support work.

Personal Attributes

• Keen to commit to a long-term role and learning journey.
• Eager to take guidance and develop technical skills.
• Responsible, reliable, and able to follow processes.
• Good communication skills and a positive attitude.

Nice-to-Have (Not Mandatory)

• Exposure to CCTV or VMS platforms.
• Basic knowledge of PoE switches or networking equipment.
• Internship or project experience in IT or security systems.

⇒ Career Development

This long-term role provides structured exposure and learning opportunities that may lead to progression into:

• IT Support Engineer (L2).
• System / Security Systems Engineer.
• Long-term project or operational support roles.

⇒ What We Offer

• Permanent employment on a long-term project basis, subject to satisfactory performance and business requirements.
• On-the-job training and structured guidance to support skills development, particularly suitable for fresh graduates.
• Exposure to real-world CCTV and IT support environments as part of ongoing operational projects.
• Medical insurance coverage in accordance with the Company’s employee benefits policy.
• Birthday benefit as part of employee engagement initiatives.
• Transport claims for approved, work-related travel in line with Company guidelines.
• A stable and supportive environment focused on learning, continuity, and long-term career progression.

Skills

IP CCTV, Electronics Engineering, Computer Engineering, support of IT systems, Monitoring CCTV, Onsite Support, Career Exploration, Networking, Machinery Equipment., Developing Skills, System Maintenance