{"id":1689323,"url":"https://alion.io/job/weare626-customer-success-manager-2","title":"Customer Success Manager","company":{"id":3860675,"name":"Weare626","domain":"weare626.com","url":"https://alion.io/company/weare626","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boca Raton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T17:01:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-01T08:01:57Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Join Our Team\nAt 626, we're more than a medical imaging service company - we're a team of problem-solvers dedicated to helping healthcare providers deliver exceptional patient care. Every day, our employees play a role in keeping critical medical imaging equipment operating so patients receive the care they need, when they need it.\nWhether you're supporting customers in the field, behind the scenes, or from our corporate office, your work has a direct impact on hospitals, imaging centers, physicians, and ultimately, patients across the country.\nWho We Are:626 is a nationwide provider of diagnostic imaging equipment service, maintenance, asset management, and lifecycle solutions. \nOur team partners with healthcare organizations across the country to deliver responsive service, technical expertise, and innovative solutions that maximize equipment uptime and improve operational efficiency.\nJob Listing:\nPosition: Customer Success Manager\nLocation: Remote from Georgia, North/South Carolina, Florida, New York, California...\nSalary Range: $21.00-$23.00 hourly\nJob Type:\nEmployees will work a 32-hour workweek with the following shift options:\nThursday-Sunday: 8:00 AM-5:00 PM\nSaturday-Tuesday: 8:00 AM-5:00 PM\nAll shifts are available across all time zones.\nSummary/Objectives:\nA Customer Success Manager at 626 manages assigned Customer relationships and works with 626’s Field Service Engineers to ensure a successful service event. They are responsible for providing 626’s Customers with an exceptional service experience by handling their incoming service requests efficiently, coordinating availability of 626 Field Service Engineers in adherence to service level agreements and providing excellent customer service. An exemplary Customer Success Manager provides quality customer updates throughout the dispatch and service processes to maximize customer satisfaction..\nEssential Responsibilities:\nManage accounts for 626 to ensure a positive and stable customer relationship. \nEffectively manage service events by communicating with both the Customer and 626 service team to ensure clarity throughout the service process.\nProvide accurate and detailed customer updates as applicable for all service events and customer requests.\nExecute on customer contractual coverages to ensure service level agreements are upheld throughout dispatch and service processes.\nFollow 626’s regular quoting practices to ensure there is transparency around cost of time and materials service throughout each relevant service event and obtain formal POs when necessary.\nConduct weekly work order reviews and communicate with the billing team on any delays in performance of service or closure of work orders to support efficient billing and accurate regional financials.\nPartner with Regional Scheduling Leads to provide customers details related to service events.\nCoordinate with Parts Procurement to obtain status on open parts orders required for future service scheduling.\nIdentify when escalation to Regional Director or 626 Escalations team is necessary to meet customer needs and resolve imminent or potential future issues.\nOther work as assigned by manager\nQualifications & Background\nProblem-solving skills to resolve issues with efficiency and professionalism\nCustomer service skills and positivity to enthusiastically promote the 626 brand\nAccount management skills to own customer relationship with minimal oversight\nAbility to relay information in a fast-paced environments\nAbility to multitask with different, and sometimes conflicting, events happening at the same time\nKnowledge of computers for scheduling and other dispatching duties\n2+ years of experience in a high-volume customer service role preferred\nPrior experience working in a Field Service / Equipment Maintenance industry is a plus\nWork Schedule:\nFull-time as assigned by shift\nPhysical Demands:\nThe physical requirements that are essential to perform this job are to talk and to hear. It will also be required by the employee to frequently stand; walk, lift up to 25 Lbs., to use hands to handle or feel; and reach with hands and arms.\nTravel:\nNo regular travel is needed for this position.\nEducation and Experience:\nHigh School Diploma or GED required\nSome College or Degree Preferred\nPlease note that this job description is not a complete and comprehensive list of duties and responsibilities that are required of the employee. A responsibility or duties can or will change at any time with or without notice.\n626 Opco, LLC provides employment opportunities to all individuals regardless of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability or genetic information. Please note that this job description is not a complete and comprehensive list of duties and responsibilities that are required of the employee. A responsibility or duties can or will change at any time with or without notice.\nEmployee Benefits:\nHealth & Wellness\nMedical Insurance\nDental Insurance\nVision Insurance\nHealth Savings Account (HSA)\nFinancial Benefits\n401(k) with Company Match\nCompany-Paid Life Insurance\nCompany-Paid AD&D Insurance\nSupplemental Life Insurance\nCompany-Paid Short-Term Disability\nLong-Term Disability\nTime Away\nPaid Time Off (PTO)\nPaid Holidays\nBereavement Leave\nJury Duty Leave\nPaid Parental Leave","description_format":"text","description_chars":5362,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Medical Supplies & Consumables"],"lifecycle":[{"event":"open","at":"2026-10-02T10:47:37Z"},{"event":"close","at":"2026-10-27T03:26:11Z"},{"event":"reopen","at":"2026-10-27T17:51:24Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.45,"age_days":30,"expected_fill_days":17,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/weare626-customer-success-manager-2","json_url":"https://alion.io/job/weare626-customer-success-manager-2.json","meta":{"generated_at":"2026-11-01T08:45:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13610,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3860675},"rest":"https://alion.io/mcp/rest/get_company?id=3860675"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweare626-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweare626-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweare626-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weare626-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweare626-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1689323}},{"tool":"search_jobs","arguments":{"company":"weare626.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1689323},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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