{"id":857242,"url":"https://alion.io/job/weareplanet-customer-services-representative-german-speaker","title":"Customer Services Representative - German Speaker","company":{"id":711629,"name":"Planet","domain":"weareplanet.com","url":"https://alion.io/company/weareplanet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-09-25T19:02:38Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"About Planet\nPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.\nWe create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.\nPlanet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.\nFounded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.\nRole Overview\nAs a Customer Service Representative fluent in German and English, you will be the first point of contact for our customers, ensuring a smooth and professional experience. This is a non-technical, shift-based role focused on delivering exceptional service, resolving inquiries, and supporting customer needs with empathy and efficiency. Office attendance in accordance with company policy (3x week).\nWhat you will do:\nRespond to customer inquiries via phone and email in both German and English\n\nProvide clear and accurate information about products, services, and company policies\n\nHandle customer complaints and resolve issues with professionalism and care\n\nMaintain detailed records of customer interactions using internal systems\n\nCollaborate with internal departments to ensure timely and effective resolution\n\nUphold company standards and service guidelines in every interaction\n\nIdentify and report recurring issues or customer feedback to improve service quality\n\nEngage in project initiatives assigned by your manager in line (Merchant trainings, ad hoc requests)\n\nWho you are :\nFluent in German and English (spoken and written)\n\nExperienced in customer service or a similar client-facing role\n\nPreferred past experience with CRM tools like Salesforce or Zendesk\n\nSufficient computer literacy and willing to learn new tools\n\nA strong communicator with excellent interpersonal skills\n\nOrganized, detail-oriented, and able to manage multiple tasks\n\nCalm under pressure and solution-focused\n\nComfortable working in a fast-paced, team-oriented environment\n\nAvailable to work floating shifts between 08:00 and 20:00, 7 days a week.\n\nWhy Planet:\nPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.\nCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.\nAt Planet, we embrace a hybrid work model, with three days a week in the office.\nReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.","description_format":"text","description_chars":2825,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Travel Technology","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-13T07:22:30Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.507,"p_room":0.36,"age_days":65,"expected_fill_days":38,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/weareplanet-customer-services-representative-german-speaker","json_url":"https://alion.io/job/weareplanet-customer-services-representative-german-speaker.json","meta":{"generated_at":"2026-09-26T03:34:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3813,"day_limit":5000,"remaining_today":1187,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}