{"id":857245,"url":"https://alion.io/job/weareplanet-efficiency-lead","title":"Efficiency Lead","company":{"id":711629,"name":"Planet","domain":"weareplanet.com","url":"https://alion.io/company/weareplanet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal","Warsaw, Poland","Madrid, Spain"],"countries":["PT","PL","ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Agentforce","optional":true}],"status":"live","first_seen_at":"2026-07-03T00:00:00Z","employer_posted_date":"2026-07-03","last_verified_at":"2026-09-30T03:40:11Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"About Planet\nPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.\nWe create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.\nPlanet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.\nFounded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.\nRole overview:\nWe’re looking for anAI EfficiencyLeadtomaximisethe impact of AI across the business by improving how AI agents perform, increasing automation, and driving measurable efficiency gains.\nThis role sits at the intersection ofAI, content, performanceoptimisation, and continuous improvement. You’ll work closely with business stakeholders, product teams, and AI specialists to ensure our AI solutions deliver real valueatscale.\nWhat you will do\nOwn AI performance andoptimisation\nTrack and improve AI performance across key use cases\n\nAnalysewhere AI falls short, including escalations, incorrect responses, and gaps in coverage\n\nIdentify root causes and work with relevant teams to drive improvements\n\nBuild andoptimiseAI knowledge\nCreate and maintain knowledge articles used by AI agents\n\nTranslate business processes and domain knowledge into clear, structured content\n\nContinuouslyimproveknowledge quality, coverage, and relevance with subject matter experts\n\nTest, validate, and improve\nDesign and run real-world test scenarios for AI agents\n\nPerform ongoing gap analysis to identify missed automation opportunities and quality issues\n\nEstablish repeatable QA processes to improve answer quality over time\n\nDrive insights and action\nTrack performance metrics such as deflection, accuracy, and coverage\n\nTurn insights into clear actions andprioritisedimprovements\n\nReport progress and recommendations to leadership and delivery teams\n\nIdentify new opportunities\nSpot high-volume, repeatable tasks or queries that are suitable for AI\n\nHelp shape new AI use cases and improve existing ones\n\nSupport the rollout and scaling of successful AI solutions\n\nWho you are\nStrong background in process improvement, service delivery, support, or operational excellence\n\nExperience creating or managing structured knowledge/content\n\nAnalytical mindset, with confidence interpreting metrics and identifying patterns\n\nStrong stakeholder management and cross-functional collaboration skills\n\nComfortable working in a fast-moving environment where continuous iteration is key\n\nNice to have\nExperience with AI assistants, chatbots, automation, or knowledge systems\n\nFamiliarity with platforms such as Salesforce,Agentforce, or similar tools\n\nExperience working alongside product, engineering, or AI teams\n\nWhy Planet:\nPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.\nCome and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.\nWe would love to hear from you - Apply now.\nAt Planet, we embrace a hybrid work model, with three days a week in the office.\nReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.","description_format":"text","description_chars":3475,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Travel Technology","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-13T07:22:30Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.438,"p_room":0.28,"age_days":89,"expected_fill_days":38,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/weareplanet-efficiency-lead","json_url":"https://alion.io/job/weareplanet-efficiency-lead.json","meta":{"generated_at":"2026-10-01T04:56:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4518,"day_limit":5000,"remaining_today":482,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}