{"id":857248,"url":"https://alion.io/job/weareplanet-refund-desk-supervisor","title":"Refund Desk Supervisor","company":{"id":711629,"name":"Planet","domain":"weareplanet.com","url":"https://alion.io/company/weareplanet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":13,"ghost_share":0,"stale_share":0.385,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-09T00:00:00Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-14T21:34:42Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":128},"description":"About Planet\nPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.\nWe create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.\nPlanet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.\nFounded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.\nRole Overview:\nTeam Management: lead, coordinate, and oversee the daily activities of a multicultural team, ensuring effective workflow and operational continuity.\n\nOperational & Service Quality Responsibilities: supervise the correct execution of refund transactions and provide guidance when staff require escalation support.\n\nCustomer Interaction: deliver refund services and 1st-level support directly to tourists, maintaining professionalism and adherence to current procedures.\n\nWhat you will do:\nCreate and manage the team’s shift schedules, guaranteeing optimal coverage and efficient task distribution.\n\nAct as the team’s primary point of contact, providing direction, clarifying procedures, and ensuring alignment with company priorities.\n\nMonitor team performance through KPIs, feedback, and daily observation, identifying development needs and coaching individuals for improvement.\n\nEnsure full compliance with internal procedures, security standards, cash-handling rules, and company communications.\n\nEncourage teamwork, accountability, and a positive working environment, promoting Planet’s values and customer-centric culture.\n\nEnsure the team delivers a consistently high-quality customer experience, addressing concerns proactively and reinforcing best practices.\n\nIdentify operational gaps, inefficiencies, or recurring issues; propose solutions, discuss them with your manager, and implement approved improvements.\n\nAssist in training new team members, ensuring they understand procedures, service expectations, and quality standards.\n\nWhen needed, deliver refund services and 1st-level support directly to tourists, maintaining professionalism and adherence to current procedures.\n\nWho you are:\nMinimum 3 year of experience in a similar role within finance, hospitality, luxury retail, or another customer-service-oriented environment.\n\nProven experience managing multicultural teams, with the ability to motivate, guide, and support diverse profiles.\n\nStrong knowledge of cash-handling procedures and operational compliance.\n\nFluent in English and Spanish, both spoken and written.\n\nWhat you will need to bring to Planet:\nExcellent communication and interpersonal skills, with the ability to adapt to different personalities and cultural backgrounds.\n\nStrong customer-facing abilities, demonstrating empathy, professionalism, and service orientation.\n\nReliability, accountability, and a hands-on, proactive mindset.\n\nA team-player attitude, combined with the confidence to lead by example and drive continuous improvement.\n\nWhy Planet:\nPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.\nCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.\nAt Planet, we embrace a hybrid work model, with three days a week in the office.\nReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.","description_format":"text","description_chars":3719,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Travel Technology","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-13T07:22:30Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.456,"p_room":0.28,"age_days":128,"expected_fill_days":49,"reasons":["conf:8","velocity","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/weareplanet-refund-desk-supervisor","json_url":"https://alion.io/job/weareplanet-refund-desk-supervisor.json","meta":{"generated_at":"2026-10-15T09:34:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":711629},"rest":"https://alion.io/mcp/rest/get_company?id=711629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweareplanet-refund-desk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweareplanet-refund-desk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweareplanet-refund-desk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/weareplanet-refund-desk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweareplanet-refund-desk-supervisor"}]}