{"id":3484131,"url":"https://alion.io/job/wearewiser-customer-success-manager-wisdom","title":"Customer Success Manager (Wisdom)","company":{"id":182328,"name":"Wearewiser","domain":"wearewiser.com","url":"https://alion.io/company/wearewiser","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB","GR"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-11-17T16:46:40Z","employer_posted_date":"2025-11-17","last_verified_at":"2026-10-30T23:35:59Z","board_verified":true,"closed_at":null,"days_open":347,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":347},"description":"What is Wisdom?\nWisdom is an employer brand intelligence platform, backed by leading global employer brand agency Wiser. We help companies understand what people want from work, how their employer brand is perceived, and what they can do to attract the right talent.\nWe combine technology, data and insight to give employer brand and talent leaders the evidence they need to make smarter decisions.\nWe’re already working with major household-name clients and are growing fast towards £1m ARR.\nWe’re a small, ambitious team with a lot of room to grow, and we’re looking for someone who can help us strengthen our customer relationships, grow our accounts and build a more scalable customer experience.\nSee more at wisdomdata.io\nWhat’s this role all about?\nThis is a founding Customer Success role with real commercial and strategic scope.\nYou’ll own the day-to-day success of Wisdom’s customers: onboarding them well, helping them get value from the platform, spotting risks early and making sure they have a strong reason to renew.\nBut because we’re a small team, the role goes beyond traditional Customer Success.\nYou’ll also contribute to pitches and demos, identify and help convert growth opportunities within existing accounts, bring customer insight into product and strategy decisions, and help us build the processes we need to support more customers without adding unnecessary complexity.\nYou’ll work closely with the Strategy Lead and wider Wiser team, and you’ll have significant ownership from day one.\nWhat will you spend your time doing?\nCustomer Success & Relationships\nOwn relationships with key client stakeholders and build trusted, long-term partnerships keeping customers informed, supported and engaged throughout the contract\n\nLead onboarding, training and ongoing customer support\n\nHelp customers understand how to use Wisdom and turn the platform into something they rely on\n\nMonitor adoption, engagement and account health, identifying at-risk accounts early and putting clear recovery plans in place\n\nGrowth & Commercial\nOwn renewal planning and help build a clear commercial case for renewal\n\nHelp shape and support upsell conversations\n\nContribute to new-business pitches and platform demos\n\nBring real customer examples, proof points and insight into commercial conversations\n\nTurn customer feedback into structured input for Product and Strategy\n\nOperations & Scale\nBuild and improve repeatable onboarding, training and support processes\n\nMaintain clear account, renewal and risk tracking\n\nImprove documentation, workflows and customer communications\n\nWhat are we looking for?\nWe’re looking for someone who has already owned customer relationships in a SaaS, technology or data-led business and is comfortable operating with a high level of autonomy.\nDesired experience:\n5+ years managing customers across onboarding, adoption, risk and renewal, ideally across a B2B SaaS product\n\nHave built and grown relationships with senior stakeholders, identifying and developing expansion opportunities alongside using customer feedback and behaviour to improve product or service delivery\n\nWorked with commercial teams on pitches and new-business conversations\n\nManaged multiple accounts and priorities without losing attention to detail\n\nOperated in an agile, fast-paced environment and built processes, not just followed them\n\nYou’ll be:\nPersonable, confident and credible with clients\n\nCommercially minded\n\nHighly organised and comfortable taking ownership\n\nCurious and analytical - interested in why customers behave the way they do\n\nProactive about spotting problems before they become bigger ones\n\nComfortable with data and able to turn insight into a clear story\n\nPragmatic and willing to get stuck in when needed\n\nComfortable and proficient with using AI tools\n\nWhat’s in it for you?\nThis is a chance to take real ownership in an early-stage SaaS business while working with major global brands from day one.\nReal ownership\nYou won’t be inheriting a rigid Customer Success playbook. You’ll have the opportunity to shape how we onboard, support, retain and grow customers as Wisdom scales.\nCommercial exposure\nYou’ll work across the full customer lifecycle, from pitches and demos through to adoption, expansion and renewal, and have a direct role in helping grow recurring revenue.\nInfluence beyond Customer Success\nBecause we’re a small team, you’ll work closely with Product and Strategy and have a real voice in how the platform and proposition evolve.\nBig clients, small team\nYou’ll get the autonomy and pace of a startup, alongside exposure to household-name organisations and senior employer brand and talent leaders.\nPerks and benefits\nA Happiness team whose role is to make Wiser the best place to work possible. Whether it’s keeping the office stocked up with snacks, sending you a care package when you’re poorly, or planning the next Wiser party, they make the office a much happier place\n\nA culture calendar full of options - from black tie to sports day, book club or run club, there’s something for everyone.\n\nWe’re pretty proud of the space we have here - from phone booths to walking pads, all the way to a rainforest for focus-time… whatever vibe you need, you can find it here.\n\nThe W breakfast - our Happiness team makes sure everyone starts the day right with a hotel-worthy breakfast spread. Fancy coffee tap and unlimited fizzies on offer too.\n\nOn top of your holiday allowance, the office also closes for up to 2 weeks over the festive period so we can all recharge before coming back in the new year.\n\nBirthday Bank Holiday - Take your birthday off, on us!\n\nMoving House Day - one of life’s most stressful events made easier by an extra day off.\n\nWork from Anywhere - everyone has a number of days to work from home or wherever they fancy. Whether it’s staying at home to snuggle your cat or working from Greece for a week in the summer, WFA is the answer\n\nTherapy - with 5 therapists to choose from, each year you can get up to x3 therapy sessions subsidised through Wiser to take either here in our own secret Log Cabin, externally or online (you pay £20 a session and we cover the rest)\n\nVitality Health Insurance - full coverage once you’ve passed probation. From necessities like the dentist, doctors and opticians, to mega rewards like Champneys, gym and travel discounts, it’s a winner.\n\nGymbox - once passing probation, you can access our exclusive Wiser x Gymbox partnership where you can bag your Gymbox membership for less than half price.\nFurther details available upon interview progression*\n\nTHE ROAD TO WISDOM...\nApply (Go on... do it)\n\nIntro call with the Talent team\n\nVideo call with the hiring manager\n\nTour of the gaff & a task\n\nFinal with our COO\n\nAt Wiser, we’re committed to fostering a culture where everyone feels empowered to be themselves and inspired to excel. We know that true creativity and innovation thrive when diversity is celebrated and everyone is given equal access to opportunities.\nThat’s why we welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, religion, ability, or socioeconomic status.\nWe believe that everyone should feel comfortable and be able to back themselves in an inclusive environment where individuality is celebrated. We’re building a team as diverse as the brands we work with, and our aim is to change the way people think about work.\nIf you’re passionate about making meaningful moves in an environment that’s as inclusive as it is high-performing, we can’t wait to see what you’ll bring to Wiser. Feel free to reach out to our Talent Team if you need any adjustments to make our hiring process more accessible.","description_format":"text","description_chars":7685,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T21:09:51Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-30T06:20:16+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.747,"p_room":0.72,"age_days":346,"expected_fill_days":508,"reasons":["conf:3","win:mid","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/wearewiser-customer-success-manager-wisdom","json_url":"https://alion.io/job/wearewiser-customer-success-manager-wisdom.json","meta":{"generated_at":"2026-10-31T03:01:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":182328},"rest":"https://alion.io/mcp/rest/get_company?id=182328"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwearewiser-customer-success-manager-wisdom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwearewiser-customer-success-manager-wisdom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwearewiser-customer-success-manager-wisdom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wearewiser-customer-success-manager-wisdom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwearewiser-customer-success-manager-wisdom"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3484131}},{"tool":"search_jobs","arguments":{"company":"wearewiser.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3484131},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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