{"id":3013474,"url":"https://alion.io/job/wearewiser-ittech-support-assistant-part-time","title":"IT/Tech Support Assistant (Part-Time)","company":{"id":182328,"name":"Wearewiser","domain":"wearewiser.com","url":"https://alion.io/company/wearewiser","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Claude","optional":false},{"name":"Figma","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-07-30T16:45:15Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-27T16:07:21Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"We are Wiser, a global, award-winning Employer Brand agency.\nWe build employer brands to guide the best in the biz into their dream career with our clients.\nWe’re a home for people who think big and expect more. We transform a company’s employer brand internally and externally and change cultures from the ground up.\nWith creative, strategic and early talent experts in-house, our clients have a single partnership with Wiser and we deliver end to end campaigns helping them to attract and retain the best talent globally.\nWe believe that people will do their best work when they're in a space that enables it. And that's what we've shaped at Wiser - a culture where everyone can be real and back themselves, surrounded by high performers who take ownership of their career and make moves, no matter what their background.\n To find out more about us, take a look at our website wearewiser.com\nor check us out on Instagram @wearewiser.\nWhat's this role all about?\n\n We're looking for a friendly, practical IT Support Assistant to take on the day-to-day so the office keeps humming, people get sorted quickly, and nothing sits in a queue for days. This is a hands-on, in-office role for someone who likes fixing things, likes people even more and takes real pride in being the person everyone's glad to see walking over to their desk.\nYou'll be the first port of call for anything tech in the office. Someone's new laptop won't connect to a monitor, a meeting room camera has died five minutes before a client call, a new starter needs their accounts set up before day one, a licence needs granting. You'll pick it up, sort it, and keep it moving. You'll work alongside our IT Operations Lead, who'll set you up with clear guides for the common jobs and take on anything bigger. Your focus is getting the everyday stuff done well and making people feel looked after while you do it.\nWhat will you spend your time doing?\nAccounts, access and software\nSet up and manage accounts across Google Workspace, Microsoft 365 and Teams, Slack, and the tools our teams use day to day\n\nGrant software licences and access (Claude, Figma, Asana and the rest), handle permission changes and shared inboxes\n\nRun password resets and sort sign-in issues\n\nKeep our records tidy as you go, so we always know who has what\n\nOnboarding and offboarding\nGet new starters fully set up before they arrive: laptop, accounts, access, desk kit\n\nBe a warm, calm first face of Wiser tech on someone's first day\n\nHandle leavers cleanly when people move on: accounts closed, kit returned\n\nOffice tech, AV and meeting rooms\nKeep meeting rooms call-ready: cameras, screens, mics, screen sharing and mirroring\n\nSet up and fix monitors, TVs and office displays\n\nSort the small hardware stuff fast: chargers, cables, keyboards, peripherals\n\nKit and cable management\nKeep desks and meeting spaces tidy and working, no more dodgy cables and half-dead sockets\n\nManage stock of cables, chargers and accessories so we don't run dry\n\nNetwork and everyday fixes\nFirst-line triage on WiFi and connection issues, log them, sort the quick wins, escalate the rest\n\nKeep printers and shared kit running\n\nChase suppliers when something needs ordering or repairing\n\nWhat are we looking for? \nExperience\nSome hands-on IT or tech support experience, in an office, a helpdesk, a shop, anywhere you've fixed real problems for real people\n\nComfortable on Mac (our whole fleet is Apple)\n\nFamiliar with Google Workspace and Microsoft 365 / Teams, or a fast learner who'll pick them up quickly\n\nAny experience with meeting room AV or cabling is a real plus\n\nMindset\nApproachable, kind and genuinely happy to help. This is the big one. You'll be the face of tech on the floor, and we want people to feel welcome coming to you, whatever the question\n\nCalm under pressure, especially when something breaks right before a big call\n\nOrganised and reliable, you finish what you pick up and keep things tidy\n\nProactive, you spot the thing that's about to break before it does\n\nNice to have\nExperience with an MDM (we use Kandji)\n\nWorked in a creative or agency environment before\n\nSome familiarity with SaaS admin and licence management\n\nThe details\nPart-time, roughly two days a week, based in our London office\n\nThis is an office role, the work is hands-on and on-site, so there's no remote option\n\nStarting as a contract for the first couple of months, with a view to continuing if it's a good fit on both sides\n\nDay/hourly rate depending on experience, discussed at interview\n\nAt Wiser, we’re committed to fostering a culture where everyone feels empowered to be themselves and inspired to excel. We know that true creativity and innovation thrive when diversity is celebrated and everyone is given equal access to opportunities. That’s why we welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, religion, ability, or socioeconomic status.\nWe believe that everyone should feel comfortable and be able to back themselves in an inclusive environment where individuality is celebrated. We’re building a team as diverse as the brands we work with, and our aim is to change the way people think about work.\nIf you’re passionate about making meaningful moves in an environment that’s as inclusive as it is high-performing, we can’t wait to see what you’ll bring to Wiser. Feel free to reach out to our Talent Team if you need any adjustments to make our hiring process more accessible.","description_format":"text","description_chars":5476,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T15:55:00Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.28,"age_days":88,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/wearewiser-ittech-support-assistant-part-time","json_url":"https://alion.io/job/wearewiser-ittech-support-assistant-part-time.json","meta":{"generated_at":"2026-10-27T19:07:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":182328},"rest":"https://alion.io/mcp/rest/get_company?id=182328"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwearewiser-ittech-support-assistant-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwearewiser-ittech-support-assistant-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwearewiser-ittech-support-assistant-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wearewiser-ittech-support-assistant-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwearewiser-ittech-support-assistant-part-time"}]}