{"id":3428861,"url":"https://alion.io/job/wearlinq-it-helpdesk-support-technician-entry-level","title":"IT Helpdesk - Support Technician (Entry Level)","company":{"id":3796822,"name":"Wearlinq","domain":"wearlinq.com","url":"https://alion.io/company/wearlinq","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":94},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T21:14:56Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T19:37:34Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Wearlinq is reimagining ambulatory cardiac monitoring with the first FDA-cleared, real-time, six-lead EKG designed to be easier for patients, clinicians, and health systems alike. We sit at the intersection of clinical cardiology, hardware, software, and data, building products that turn complex cardiac signals into clear, actionable insights.\nAbout the Role\nWe are looking for an organized, hands-on IT technician to keep our employees equipped, secure, and productive. You will set up and secure company computers, handle new hire and departing employee IT tasks, manage IT equipment from purchase to return, and provide day-to-day helpdesk support. This is a great starting role for someone building a career in IT; training is provided.\nDuties and Responsibilities:\nDevice Setup and Security\nImage and configure new PCs and laptops using company standard builds and remote deployment tools.\nInstall and verify required security tools (endpoint protection, web filtering, disk encryption, remote management) before devices are issued.\nApply operating system updates and patches; confirm devices meet company security standards.\nOnboarding and Off Boarding\nPrepare equipment and accounts for new hires and walk them through first login and security setup.\nOff board departing employees by following the checklist: remove account access and arrange device return.\nProcurement and IT Inventory\nRequest quotes and order IT equipment and accessories according to approved standards.\nReceive, tag, and record new equipment.\nMaintain an accurate IT inventory: serial number, assigned user, location, warranty, and status of every device.\nShipping, Logistics, and Equipment Retrieval\nPack and ship equipment to remote employees (UPS WorldShip, Endicia) and track deliveries.\nRetrieve equipment from departing or remote employees: send return kits and labels, follow up until received.\nInspect, wipe, and re-stage returned devices for reuse, repair, or disposal.\nHelpdesk Support\nRespond to employee requests by email, phone, and ticket; troubleshoot login, email, printer, Wi-Fi/VPN, and hardware issues.\nManage user accounts and permissions in Google Workspace and the company web portal.\nHelp employees with company applications (e.g., Rhythmstar, VivaQuant, Cardiologs, NextGen) and escalate issues as needed.\nPerform routine daily checks, including the fax server and report filing to the web portal.\nWrite simple how-to guides for employees and keep IT documentation up to date.\nRequired Experience\nHigh school diploma or equivalent; IT coursework, associate degree, or CompTIA A+ a plus.\n0-2 years of IT support, help desk, or related experience (internships and lab experience count).\nWorking knowledge of Windows 10/11; basic macOS a plus.\nBasic understanding of computer hardware, networking, and troubleshooting.\nStrong attention to detail and organization, especially for inventory and shipping.\nClear, patient communication with non-technical users.\nAble to lift and pack equipment up to 25 lbs.\nRespects confidentiality; will complete HIPAA training.\nNice to Have\nExperience with Google Workspace administration.\nFamiliarity with remote management or ticketing tools.\nExperience shipping with UPS WorldShip or similar.\nWe offer a great team oriented environment. You'll work in our Rockville, MD office, located with other department teams.\nSome flexibility to work remotely from home, depending on proven performance and ability to get things done!\nPlease apply for immediate consideration for this contract engagement.","description_format":"text","description_chars":3530,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biomedical Engineering","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-28T23:30:19Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.55,"age_days":7,"expected_fill_days":7,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/wearlinq-it-helpdesk-support-technician-entry-level","json_url":"https://alion.io/job/wearlinq-it-helpdesk-support-technician-entry-level.json","meta":{"generated_at":"2026-11-05T22:27:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3796822},"rest":"https://alion.io/mcp/rest/get_company?id=3796822"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwearlinq-it-helpdesk-support-technician-entry-level"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwearlinq-it-helpdesk-support-technician-entry-level"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwearlinq-it-helpdesk-support-technician-entry-level"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wearlinq-it-helpdesk-support-technician-entry-level\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwearlinq-it-helpdesk-support-technician-entry-level"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3428861}},{"tool":"search_jobs","arguments":{"company":"wearlinq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3428861},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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