{"id":3788882,"url":"https://alion.io/job/weave-implementation-specialist-single","title":"Implementation Specialist, Single","company":{"id":3963,"name":"Weave","domain":"getweave.com","url":"https://alion.io/company/weave","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0.125,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T05:10:28Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T20:44:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention\nThis position is 100% remote within India\n\nReports to: Manager of Implementation, Single\n\nWhat You Will Own\nServe as the primary implementation specialist and trusted advisor from kickoff through go-live.\n\nManage a portfolio of customers in various stages of onboarding.\n\nLead customer training and activation calls for Weave products.\n\nConfigure and activate Weave systems.\n\nTroubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.\n\nProactively manage customer expectations and communicate implementation milestones.\n\nHandle customer escalations and adoption concerns.\n\nEnsure customers understand how to maximize the value of Weave’s features\n\nDocument customer interactions, implementation progress, and next steps.\n\nSchedule and conduct post-go-live check-in calls to support adoption and long-term success.\n\nDeliver a five-star customer experience throughout the onboarding journey.\n\nWhat You Will Need to Accomplish the Job\n2+ years of experience in customer-facing roles.\n\nStrong presentation and customer training skills.\n\nAbility to manage multiple implementations simultaneously.\n\nExcellent verbal and written communication skills.\n\nStrong technical aptitude and ability to troubleshoot software workflows.\n\nAbility to navigate ambiguity and operate in a fast-changing environment.\n\nStrong organizational and time management skills.\n\nAbility to build trust and influence customer behavior.\n\nDemonstrated ability to drive customer adoption and outcomes.\n\nExperience handling escalated customer situations.\n\nCore Competencies\nCustomer Focus\n\nProject Management\n\nAccountability\n\nProblem Solving\n\nAdaptability\n\nResilience\n\nCommunication\n\nCollaboration\n\nResourcefulness\n\nResults Orientation\n\nWhat Will Make Us Love You\nExperience implementing SaaS products.\n\nExperience training customers on software platforms.\n\nKnowledge of healthcare or dental practice workflows.\n\nBasic understanding of networking, phone systems, and integrations.\n\nAbility to thrive in a pilot environment and help shape evolving processes.\n\nStrong relationship-building skills with both customers and teammates.\n\nSelf-starter mentality with the ability to identify opportunities for improvement.\n\nPassion for helping customers adopt new technology and achieve measurable value.\n\nEmployment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.\nAt Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.\nWeave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.\nBeware of recruitment fraud. All official correspondence will occur through Weave branded email. 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