{"id":1975956,"url":"https://alion.io/job/weave-technical-support-2","title":"Technical Support","company":{"id":3963,"name":"Weave","domain":"getweave.com","url":"https://alion.io/company/weave","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0.286,"time_to_fill_p50_days":34,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T19:20:27Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T22:44:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customers’ needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they also receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.\nIn this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.\nTraining for this role is conducted onsite at our Lehi, UT HQ\n\nFull-time positions only (40 working hours between 6 am-6 pm M-F)\n\nReports to: Technical Support Leadership\n\nWhat You Will Own\nCommunicate with customers via inbound phone calls.\n\nProvide follow up to customers via outbound calls and emails.\n\nResolve issues with basic troubleshooting.\n\nSave the day for our customers by driving an amazing customer experience that makes our customers smile.\n\nWhat You Will Need to Accomplish the Job\nMinimum of 1 year of Customer Support experience.\n\nBackground and interest in technology: Must have solid computer skills and the ability to adapt and learn technology quickly.\n\nStrong phone presence and excellent written and verbal communication skills, as you will be communicating with customers through phone (primarily) and email channels.\n\nAbility to work in a fast-paced, busy Customer / Tech Support team.\n\nExperience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.\n\nMust be hungry to learn, caring towards others, and creative in your problem-solving.\n\nWhat Will Make Us Love You\nPrevious Phone Support experience.\n\nKnowledge of network infrastructure and connectivity a plus.\n\nPassionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.\n\nEmployment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.\nAt Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.\nWeave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.\nBeware of recruitment fraud. All official correspondence will occur through Weave branded email. 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