{"id":3664154,"url":"https://alion.io/job/web-hosting-canada-technical-account-manager-tam","title":"Technical Account Manager (TAM)","company":{"id":694845,"name":"Web Hosting Canada","domain":"whc.ca","url":"https://alion.io/company/whc-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PHP","optional":true},{"name":"WordPress","optional":true}],"status":"live","first_seen_at":"2026-11-03T04:45:37Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T00:34:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Web Hosting Canada (WHC), we are passionate about helping Canadians succeed online with reliable, locally focused web hosting services. Since 2003, we have empowered businesses and individuals with top-notch websites, domains, and email solutions.\nIf you are looking for a dynamic, caring environment and share our excitement for Canada’s tech landscape, we would love to have you join our team!\nThe Opportunity\nWHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the technical relationship for assigned accounts and help ensure their hosting, cloud, and web infrastructure runs smoothly, securely, and reliably.\nYou’ll work closely with customers and internal WHC teams to resolve complex issues, identify risks before they become problems, and recommend improvements that support long-term customer success. This is a hands-on, customer-facing role for someone who enjoys combining technical depth with strong relationship management and proactive communication.\nWhat You’ll Do\nAct as the main technical point of contact for assigned premium, VIP, and strategic accounts.\nBuild strong, trusted relationships with technical stakeholders and non-technical decision-makers.\nDevelop a strong understanding of each customer’s hosting environment, priorities, risks, support history, and growth needs.\nTake ownership of complex or sensitive escalations, coordinating internal follow-up across Customer Care, Infrastructure, Billing, Sales, Product, and Pro Services as needed.\nMonitor support trends, recurring issues, and customer environments to identify risks before they become urgent problems.\nLead customer onboarding, service reviews, and quarterly business reviews with clear, actionable recommendations related to performance, security, reliability, and lifecycle planning.\nTranslate technical concepts into practical business value, helping customers make informed decisions about their hosting and cloud environments.\nIdentify opportunities for upgrades, optimizations, and new solutions, partnering with Sales and account stakeholders to support retention and expansion.\nMaintain clear account documentation, action items, health insights, and follow-up plans.\nRepresent the customer’s voice internally and help improve WHC’s TAM processes, service standards, and high-touch support model.\nWhat You Bring\n4+ years of experience in hosting, cloud, system administration, technical support, technical account management, or a similar customer-facing technical role.\nStrong technical understanding of web hosting, Linux and Windows environments, cPanel/WHM, networking, DNS, email, SSL, backups, migrations, server performance, and troubleshooting.\nExperience supporting complex customer environments, such as dedicated servers, VPS, cloud, private cloud, or similar internet infrastructure.\nProven ability to own complex technical issues end-to-end, from diagnosis and internal coordination through customer communication and resolution.\nExcellent communication skills in both French and English, with the ability to explain technical issues clearly to technical and non-technical audiences.\nStrong relationship-building skills and a customer success mindset, with the ability to earn trust, including in urgent or high-pressure situations.\nA high level of ownership, organization, and follow-through across multiple accounts and priorities, with a curious, solution-oriented approach.\nNice to Have\nExperience in customer success, managed hosting, MSP, SaaS, or subscription-based environments.\nCertifications or training such as ITIL, PMP, CCNA, Linux, cPanel, cloud, or security.\nExperience with quarterly business reviews (QBRs), customer health tracking, or account growth.\nFamiliarity with WordPress, security and compliance needs, and small and mid-sized business customers.\nWhy Join WHC?\nA Canadian, independent company with a clear market identity, a loyal customer base, and a strong focus on helping Canadians succeed online.\nCompetitive compensation and benefits with a flexible hybrid work model.\nAccess to training, mentorship, and career advancement opportunities.\nFrequent gatherings, lively 5à7s, a vibrant social club, and memorable holiday parties.\nA bright, renovated office in Little Italy with a fully stocked kitchen and a game room featuring ping-pong, foosball, Nintendo, Nerf guns, and a library.\nReady to Make an Impact?\nIf you are a customer-first technical advisor who loves solving complex hosting problems, building trust, and helping customers succeed online, we want to hear from you.\nApply today and help us deliver the high-touch, locally focused support experience that sets WHC apart!\nWHC is an equal-opportunity employer. We welcome and encourage applications from all qualified candidates, including those with diverse backgrounds and abilities. Accommodations are available on request throughout the hiring process.","description_format":"text","description_chars":4990,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-11-03T05:01:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":60,"reasons":["conf:0","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/web-hosting-canada-technical-account-manager-tam","json_url":"https://alion.io/job/web-hosting-canada-technical-account-manager-tam.json","meta":{"generated_at":"2026-11-05T02:01:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694845},"rest":"https://alion.io/mcp/rest/get_company?id=694845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fweb-hosting-canada-technical-account-manager-tam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fweb-hosting-canada-technical-account-manager-tam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fweb-hosting-canada-technical-account-manager-tam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/web-hosting-canada-technical-account-manager-tam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fweb-hosting-canada-technical-account-manager-tam"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3664154}},{"tool":"search_jobs","arguments":{"company":"whc.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3664154},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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