{"id":4071167,"url":"https://alion.io/job/webbingsolutions-it-support","title":"IT Support","company":{"id":2452030,"name":"Webbingsolutions","domain":"webbingsolutions.com","url":"https://alion.io/company/webbingsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petah Tikva, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ISO 27001","optional":true},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-29T10:19:31Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T00:33:55Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About Webbing \nFounded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.\nEnterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.\nDescription\nWe are looking for a skilled and service-oriented IT Support Specialist to join our Global IT & Security team.\nIn this role, you will be responsible for providing Tier 1 and Tier 2 technical support, maintaining corporate IT infrastructure, and ensuring reliable, secure, and efficient IT operations across our global organization.\nYou will work in a dynamic, cloud-first environment, supporting modern technologies, managing endpoints and network infrastructure, and contributing to continuous improvements in IT services and security.\nWe are looking for a proactive professional who takes ownership, works independently, and is passionate about solving technical challenges while delivering an excellent employee experience.\nKey Responsibilities\nTechnical Support & Troubleshooting: Provide Tier 1 and Tier 2 support for hardware, software, operating systems, network connectivity, and corporate applications across a global user base.\nIT Infrastructure & Operations: Maintain, monitor, and troubleshoot corporate IT systems, cloud services, and office network infrastructure to ensure availability, performance, and security.\nEndpoint & Device Management: Deploy, configure, maintain, and secure Windows and macOS endpoints, as well as iOS and Android devices, using enterprise management platforms.\nMicrosoft 365 & Identity Management: Support and administer Microsoft 365, Microsoft Entra ID, and related identity, authentication, and access management services.\nNetworking: Troubleshoot and maintain office networking infrastructure, including switches, wireless access points, VLANs, VPN connectivity, and firewalls.\nEmployee Lifecycle Management: Independently manage technical onboarding and offboarding processes, including equipment provisioning, account management, access permissions, and compliance requirements.\nSecurity & Compliance: Implement and maintain IT security controls, support endpoint compliance, and follow corporate cybersecurity policies and best practices.\nIncident & Problem Management: Take ownership of technical incidents from initial investigation through resolution, perform root cause analysis, and implement preventive measures.\nDocumentation & Asset Management: Maintain accurate technical documentation, operational procedures, knowledge base articles, and IT asset inventories.\nContinuous Improvement: Identify opportunities for automation, process optimization, and improvements to the overall IT service experience.\nGlobal Support: Participate in scheduled on-call rotations to support global business operations, including weekends and holidays when required.\nRequirements\nMust-Have Qualifications\n2+ years of hands-on experience in IT support, Help Desk, or IT operations, preferably within a global technology company.\nExcellent English communication skills, both written and verbal.\nProven experience providing Tier 1 and Tier 2 technical support, including independent troubleshooting and incident resolution.\nStrong working knowledge of Windows and macOS operating systems, including installation, configuration, troubleshooting, and maintenance.\nExperience administering and supporting Microsoft 365, including Exchange Online, Teams, SharePoint, and Microsoft Entra ID.\nPractical experience with endpoint management platforms such as Microsoft Intune or Jamf Pro.\nSolid understanding of networking fundamentals and protocols, including TCP/IP, DNS, DHCP, HTTP/HTTPS, SMTP, VLANs, and VPNs.\nHands-on experience troubleshooting office network infrastructure, including switches, wireless access points, and firewalls.\nGood understanding of cybersecurity principles, including MFA, identity and access management, endpoint protection, and security best practices.\nStrong analytical and problem-solving skills, with the ability to independently investigate issues and identify root causes.\nExcellent customer service skills, a positive attitude, and the ability to communicate effectively with technical and non-technical users.\nStrong organizational skills, accountability, and the ability to prioritize multiple tasks in a fast-paced environment.\nWillingness to participate in global on-call support rotations.\nNice-to-Have Qualifications\nExperience with Microsoft Azure cloud environments and services.\nHands-on experience with Fortinet networking and security solutions.\nExperience with both Microsoft Intune and Jamf Pro, including device enrollment, configuration profiles, and compliance policies.\nFamiliarity with Microsoft Entra ID Conditional Access, SSO, and modern identity security practices.\nExperience with scripting or automation using PowerShell, Bash, or Python.\nFamiliarity with IT service management platforms such as Jira Service Management.\nExperience working in an environment aligned with security frameworks such as ISO 27001 or SOC 2.\nWhat We're Looking For\nBeyond technical expertise, we value people who take responsibility, demonstrate initiative, and genuinely care about delivering high-quality IT services.\nThe ideal candidate is a collaborative team player who can work independently, approach challenges with curiosity, and continuously look for ways to improve both technology and processes.\nThis is an opportunity to gain broad exposure to enterprise IT, cloud infrastructure, networking, and cybersecurity within a growing global technology organization.\nWhat we offer\nHybrid work\nWork life balance\nParking\nMedical insurance\nFood allowance\nCellular plan\nUnlimited data plan for traveling\nDiscount memberships\nProfessional development budget\nGlobal company- working and collaborating with amazing people around the world\nFun working environment & company activities\nAnd of course, air hockey, pool table, and ping-pong 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