Senior Project Manager - Engineering & Product

Key Responsibilities

Project & Delivery Management

• Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations).
• Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks.
• Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate).
• Ensure consistent use of delivery frameworks.
• Maintain visibility of programme health across scope, timeline, and budget.

Cross-Functional Coordination

• Align priorities across teams and resolve resource conflicts.
• Facilitate effective communication between technical and non-technical stakeholders.

Reporting

• Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans).
• Track KPIs related to delivery performance, efficiency, and quality.

Risk, Issue & Dependency Management

• Proactively identify risks and dependencies across projects.
• Drive mitigation strategies and ensure timely escalation where needed.
• Manage trade-offs between scope, time, and quality.

Process & Operational Excellence

• With your peers. Continuously improve delivery processes and ways of working.
• Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity).
• Support initiatives such as support rota planning, incident management, and release governance.

Customer & Commercial Delivery

• Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion.
• Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders.
• Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies.
• Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery.
• Lead change management across customer projects.
• Coordinate internal execution across Engineering, Product, and QA to meet customer commitments.
• Identify delivery risks early and drive mitigation in collaboration with relevant teams.
• Support pre-sales and scoping activities, ensuring proposed solutions are realistic, deliverable, and commercially sound.
• Drive post-delivery reviews to capture learnings and improve future customer implementations.

Compliance & Quality (Healthcare Context)

• Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO standards, data protection).
• Work closely with QA and engineering to maintain high standards of product quality and safety.

Key Outcomes / Success Metrics

• Predictable and on-time delivery across programmes.
• Improved delivery velocity without degradation of quality.
• Reduced operational friction between teams.
• Clear, actionable reporting for leadership.
• High customer satisfaction in delivery projects.

Skills & Experience

Essential

• 5+ years in programme/project management within software environments.
• Proven experience managing complex, multi-stream delivery.
• Strong understanding of Agile and hybrid delivery methodologies. Scrum experience is a major advantage.
• Ability to operate effectively in ambiguity and bring structure.
• Excellent stakeholder management and communication skills.
• Experience working closely with engineering teams (technical literacy required).

Desirable

• Experience in healthcare or regulated environments.
• Familiarity with compliance frameworks (e.g. MDR, ISO/IEC standards).

Tools & Practices

• JIRA / similar for delivery tracking
• Confluence / documentation tools
• Familiarity with CI/CD and engineering workflows (not hands-on, but literate)

Profile / Behaviours

• Structured thinker who can impose clarity without bureaucracy.
• Comfortable challenging teams constructively to improve outcomes.
• High ownership and accountability.
• Pragmatic: balances process with delivery speed.
• Calm under pressure, particularly in incident or high-stakes delivery scenarios.

Reporting Line

• Reports to: Head of Engineering / Chief Product Officer
• Works closely with: Engineering Management, Technical Leads, Product Owners, QA, Commercial Teams, Customers

Benefits

• Work From Home
• Hardware supplied

Benefits cont. for IE based employees (only):

• Annual leave - 22 days
• Pension Contribution - 3% (after 6 months)
• Discounted Laya Healthcare (10%) and Dental Plans (50%)
• Free Webdoctor appointments for you and immediate family
• Tax Saver Travel Tickets
• Bike to work scheme
• Free access to Laya's digital gym
• 24 hour free and confidential Employee Assistance Programme
• Virtual Sports and Social Group with active CSR campaigns
• Access to Skillnet and LearnUpon courses
• Access to First Tech Credit Union