{"id":3324394,"url":"https://alion.io/job/webengage-customer-success-manager-arabic-speaker","title":"Customer Success Manager- Arabic Speaker","company":{"id":59564,"name":"WebEngage","domain":"webengage.com","url":"https://alion.io/company/webengage","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["SA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"JavaScript","optional":false}],"status":"live","first_seen_at":"2026-10-27T06:28:02Z","employer_posted_date":null,"last_verified_at":"2026-10-27T06:28:02Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About WebEngage:\nWebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.\nWebEngage powers intelligent, real-time engagement across the entire customer lifecycle.\nWe are built for scale.\n\nWe are built for complexity.\n\nWe are built for outcomes.\n\nAt our core, WebEngage is a full-stack retention operating system that combines:\nA powerful Customer Data Platform (CDP)\n\nReal-time behavioral segmentation and intelligence\n\nOmnichannel journey orchestration\n\nAI-driven personalization and recommendations\n\nDeep analytics, experimentation, and revenue attribution\n\nWebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.\n\nLearn more about us at www.webengage.comResponsibilities:\nEmpathize with every aspect of the customer experience, putting customers need first.\n\nMaintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.\n\nConduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.\n\nContinually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals.\n\nProactively spot and correct any issues that could affect customer satisfaction or retention\n\nCoach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.\n\nPartner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.\n\nBe responsible for upselling and renewals, and increase the revenue per customer.\n\nImplement and optimize cross-channel retention campaigns for the customers.\n\nHelp drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.\n\nProvide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.\n\nRequirements:\nStrong customer service background, follow-up, and organizational skills.\n\n3-4 years of relevant SaaS Customer Success experience\n\nBachelorʼs degree in IT/Computer Science. A Masters degree in Business Administration would be preferred Diplomacy, tact, and poise under pressure when working through customer issues.\n\nExcellent personal presentation and communication skills & strong client servicing skills.\n\nStrong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms.\n\nLife at WebEngage:\nWe take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.\n\nA highly inclusive work culture that promotes a relaxed, creative and productive environment.\n\nPractice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance\n\nPerks & Benefits:\nLearning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)\n\nGet the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)\n\nExplore more here:• • • WebEngage?s=09Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!\nWebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.Originally posted on Himalayas","description_format":"text","description_chars":4367,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Growth opportunities","Health insurance"],"hiring_locations":[{"name":"Saudi Arabia","iso":"SA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-27T08:51:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/webengage-customer-success-manager-arabic-speaker","json_url":"https://alion.io/job/webengage-customer-success-manager-arabic-speaker.json","meta":{"generated_at":"2026-11-02T23:58:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59564},"rest":"https://alion.io/mcp/rest/get_company?id=59564"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebengage-customer-success-manager-arabic-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebengage-customer-success-manager-arabic-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebengage-customer-success-manager-arabic-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webengage-customer-success-manager-arabic-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebengage-customer-success-manager-arabic-speaker"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3324394}},{"tool":"search_jobs","arguments":{"company":"webengage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3324394},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}