{"id":1356904,"url":"https://alion.io/job/webfleet-ai-process-delivery-architect","title":"AI Process & Delivery Architect","company":{"id":1780801,"name":"Webfleet","domain":"webfleet.com","url":"https://alion.io/company/webfleet-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":182000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":886},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"BPMN","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false}],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-01T00:51:38Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Today at Webfleet, we are reaching the next stage of our AI journey. We're looking for an exceptional AI Process & Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization.\nThis is a strategic role for someone who can turn AI vision into business reality, especially within the three layers:\nOperational friction reduction.\n\nSemi-automation, intelligent routing, and AI-assisted process redesign to eliminate manual steps and handoff delays in day-to-day operations.\nEmployee cognitive load reduction.\n\nAI-assisted tooling, contextual prompts, and smart automation that reduces decision fatigue and accelerates resolution for agents, field teams, and admins.\nTransformational customer AI.\n\nAutomated customer touchpoints, AI-powered self-service, and intelligent buying journeys - across service, field service, and digital channels.\nHere's a little taste of your challenge:\nAI process redesign & delivery:\nAnalyse and redesign operational processes across CS to embed AI at the right intervention points,\n\nDeliver semi-automation, full automation, and AI agent implementations end-to-end,\n\nMap process flows, identify friction, and define AI opportunity models with measurable outcomes,\n\nOwn handoff between architecture blueprints and working production deployments.\n\nAgentforce & conversational AI delivery:\nConfigure and tune Agentforce agents for service, field service, sales, and self-service journeys,\n\nImplement prompt designs, intents, fallback handling, and grounding strategies,\n\nAnalyse conversation logs and interaction data to continuously improve agent quality,\n\nPartner with the AI Solution Architect to translate architecture into functional, tested deployments.\n\nCustomer-facing AI journeys:\nDesign and deliver automated touchpoints across service, admin, and field service channels,\n\nBuild and optimise AI-enabled self-service and self-buying experiences,\n\nEnsure customer journeys are coherent, on-brand, and measurably effective,\n\nCollaborate with Marketing and Sales Enablement on AI-powered engagement models.\n\nEmployee AI enablement:\nIdentify where cognitive load is highest for CS, field service, and admin teams,\n\nDeploy AI-assisted tooling - smart suggestions, case summarisation, next-best-action - within Salesforce,\n\nDrive adoption through change management, training, and iterative improvement cycles,\n\nMeasure and report on time saved, error reduction, and employee experience impact.\n\nCRM & platform delivery:\nOwn functional delivery within Salesforce Service, Sales, Field Service, and Experience Cloud,\n\nConfigure Flows, process automation, and Salesforce AI features to support business requirements,\n\nMaintain and improve the CRM capability model as AI features and product capabilities evolve,\n\nDocument solution designs, process maps, and implementation decisions.\n\nCross-functional stakeholder delivery:\nAct as the primary delivery liaison between Customer Success, IT, Engineering, Sales Enablement, and Marketing,\n\nFacilitate workshops, requirements sessions, and UAT with business teams,\n\nTranslate business needs into scoped, deliverable AI and process solutions,\n\nEscalate architecture decisions to the AI Solution Architect; own delivery execution.\n\nWho are you:\nEssential skills:\n5+ years in business/solution architecture, process design, or CRM delivery,\n\nHands-on Salesforce delivery experience - Service Cloud, Sales Cloud, Flows,\n\nPractical experience delivering AI, automation, or conversational AI solutions,\n\nStrong process mapping skills (BPMN, value stream mapping, Lucidchart or equivalent),\n\nAbility to engage and manage complex stakeholder environments,\n\nExperience translating requirements into working, tested system configurations.\n\nStrong differentiators:\nAgentforce, Einstein, or conversational AI configuration experience,\n\nField Service Lightning or Experience Cloud delivery,\n\nFamiliarity with RAG, prompt engineering, or LLM-grounding patterns,\n\nLEAN, Six Sigma, or continuous improvement methodology,\n\nChange management and AI adoption experience,\n\nSalesforce certifications - Service Cloud Consultant, Admin, or AI Associate.\n\nHow success is measured:\nFriction reduced - Manual steps and handoffs eliminated per quarter .\nHandle time - Average handle and resolution time trends down.\nSelf-service rate - Customer self-service and deflection rate increases.\nEmployee experience - Agent satisfaction and AI adoption scores improve.\nDelivery velocity - AI initiatives move from scoping to production on schedule.\nThis role is delivery-focused and works in close partnership with the AI Solution Architect (Salesforce/Agentforce). Candidates are expected to cover all responsibility areas listed above.\nLet’s not forget the good stuff!\nWorking from home up to 3 days a week,\n\n500 euros gross to set up your home office and additional monthly home office allowance,\n\nChance to work abroad for 40 working days per year,\n\nBirthday off and volunteering time off,\n\nAdditional health and dental insurance,\n\n100% employer funded pension scheme,\n\nLunch, childcare or transportation vouchers,\n\nUnlimited access to LinkedIn Learning,\n\nAccess to Gofluent platform to learn new languages,\n\nFree access to CALM (top mental health app),\n\nEmployee Assistance Program,\n\nDiscount on Bridgestone tyres.\n\nWho are we?\nWebfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.\nWebfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.\nMore information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.\nWant to join us?\nIf that’s a yes, please apply and upload your CV (In English)\nWe are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.","description_format":"text","description_chars":6613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T22:44:46Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.546,"p_room":0.45,"age_days":54,"expected_fill_days":30,"reasons":["conf:1","win:tail"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/webfleet-ai-process-delivery-architect","json_url":"https://alion.io/job/webfleet-ai-process-delivery-architect.json","meta":{"generated_at":"2026-10-01T01:36:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1028,"day_limit":5000,"remaining_today":3972,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}