{"id":2637854,"url":"https://alion.io/job/webfleet-customer-support-specialist-uki-market","title":"Customer Support Specialist (UKI Market)","company":{"id":1780801,"name":"Webfleet","domain":"webfleet.com","url":"https://alion.io/company/webfleet-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:53:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T16:23:49Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.\nYou will join a team of 9 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader.\nWhat you’ll be doing:\n\nProvide product information and effective technical and administration support through multiple channels (phone and email);\nProvide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;\nProactively manage customer expectations;\nConstantly update our CRM system (Salesforce) with all relevant information collected during customer service activities;\nLiaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.\nWhat do we expect from you?\nThere is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:\nYou already have a successful experience in a technical customer support or similar role;\n Impeccable written and verbal communication skills in English, with experience in the UKI market;\nGood interpersonal and customer service skills, keeping the customer at the heart of everything you do;\nEager to learn new products and technologies and utilize your knowledge in a practical way;\nAbility to be both proactive and reactive, and remain detail-oriented even under pressure;\nAbility to follow standard processes and practices within set service levels;\nYou are a team player;\nPrevious experience with CRM systems (such as Salesforce) is an advantage.\nPlease share your CV in English. And if you happen to have a reference letter or two, we'd love to read them - not a requirement, just a nice extra.\nWhy you’ll love working for us:\nThe chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;\nA company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;\nDecisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.\nLet’s not forget the good stuff!\nWorking from home up to 3 days a week.\n500 euros gross to set up your home office and additional monthly home office allowance\nChance to work abroad for 40 working days per year\nBirthday off and volunteering time off.\nAdditional health and dental insurance.\n100% employer funded pension scheme.\nLunch, childcare or transportation vouchers.\nUnlimited access to LinkedIn Learning.\nAccess to Gofluent platform to learn new languages.\nFree access to CALM (top mental health app).\nEmployee Assistance Program.\nWho are we?\nWebfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.\nWebfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.\nMore information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.\nWant to join us?\nIf that’s a yes, please apply and upload your CV (In English)\nWe are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.","description_format":"text","description_chars":4230,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-10-15T17:53:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":14,"expected_fill_days":49,"reasons":["seen:9","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/webfleet-customer-support-specialist-uki-market","json_url":"https://alion.io/job/webfleet-customer-support-specialist-uki-market.json","meta":{"generated_at":"2026-10-30T18:31:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780801},"rest":"https://alion.io/mcp/rest/get_company?id=1780801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebfleet-customer-support-specialist-uki-market"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebfleet-customer-support-specialist-uki-market"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebfleet-customer-support-specialist-uki-market"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webfleet-customer-support-specialist-uki-market\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebfleet-customer-support-specialist-uki-market"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2637854}},{"tool":"search_jobs","arguments":{"company":"webfleet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2637854},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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