{"id":2998745,"url":"https://alion.io/job/webflow-senior-manager-ai-customer-success-2","title":"Senior Manager, AI Customer Success","company":{"id":1295,"name":"Webflow","domain":"webflow.com","url":"https://alion.io/company/webflow","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":204000,"max":255000,"currency":"USD","period":"year","gross":null,"usd_annual":255000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"LinkedIn","optional":false},{"name":"Webflow","optional":false},{"name":"Wi-Fi","optional":false},{"name":"X (Twitter)","optional":false}],"status":"live","first_seen_at":"2026-10-09T14:32:24Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-03T02:12:28Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.\nWe’re looking for a Senior Manager, AI Customer Success to help us build and lead the Customer Success team for Source by Webflow, a new platform where marketing teams and their AI agents launch, optimize and scale digital experiences together. Source is in limited research preview today, and this team will support customers as it moves into commercial availability.\nYou’ll start as a player/coach, owning a small portfolio of strategic enterprise Source accounts, including renewals and growth. As Source adoption grows, you’ll build and scale the team. Your job is to help customers get agents into production, prove the business value, and turn that into retention and expansion. This is a first of its kind role for a first of its kind product. There is no playbook yet, and you will write it.\nAbout the role:\nLocation: Remote-first (United States)\n\nFull-time\n\nPermanent\n\nExempt\n\nThe cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.\nUnited States (all figures cited below are in USD and pertain to workers in the United States)\nZone A: $204,000 - $255,000\n\nZone B: $190,000 - $238,000\n\nZone C: $177,500 - $222,000\n\nFor sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends\n\nPlease visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.\nApplication Information:\nApplication deadline: applications accepted on an ongoing basis until position is closed and filled\n\nThis posting is for a new position\n\nReporting to the Senior Director, Customers Success\n\nAs a Senior Manager, AI Customer Success, you’ll …\nLead and grow the Source CS team: hire and coach as adoption grows, and build a culture of experimentation and shared learning.\n\nManage strategic Source accounts: serve as an executive sponsor and build relationships with senior marketing, web and engineering leaders.\n\nDrive retention and expansion: own renewals, forecasting and account health; partner with Sales on expansion and negotiations; and guide account plans that grow use cases and adoption.\n\nTurn Source use cases into results: lead discovery workshops, pilots and agent building, helping customers navigate rollout, adoption and change management.\n\nOwn customer outcomes: partner with Forward Deployed Engineers and Solution Architects to move from pilot to production, define success and ROI, and use performance data to drive improvements.\n\nEnable customers to scale: establish agent permissions, autonomy and review practices, and develop customer champions and enablement.\n\nBuild the Source CS operating model: create playbooks, health metrics and AI-powered workflows; partner across teams to shape the roadmap and develop customer references and case studies\n\nAbout you:\nRequirements:\n8+ years in customer success, account management or consulting at a B2B software company, including enterprise accounts and executive relationships.\n\n2+ years managing a customer success, account management or customer growth team.\n\nProven success driving retention, expansion and revenue growth against commercial targets such as net revenue retention.\n\nAbility to influence executives, both with customers and internally.\n\nTechnical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required.\n\nExperience in at least one of the following:\nApplied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations.Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.\n\nDigital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.\n\nYou’ll thrive as a Senior Manager, AI Customer Success if you:\nThink in systems, spot bottlenecks and build repeatable processes with measurable results.\n\nAre comfortable with ambiguity and energized by building a team, product motion or playbook from the ground up.\n\nUnderstand how marketing and digital experience tools, including CMS, martech and analytics, connect to business outcomes.\n\nBring relevant experience with usage or consumption based pricing, agencies or systems integrators, or Webflow and its customers. These are welcome strengths, rather than requirements.\n\nStay curious and open to growth - demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.\n\nOur Core Behaviors\nBuild lasting customer trust. We build trust by taking action that puts customer trust first.\n\nWin together. We play to win, and we win as one team. Success at Webflow isn't a solo act.\n\nReinvent ourselves. We don't just improve what exists, we imagine what's possible.\n\nOwn it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes - for each other, and for customers.\n\nBenefits\nOwnership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.\n\nHealth coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.\n\nSupport for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.\n\nTime off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.\n\nWellness for the whole you. Access to mental health resources, therapy and coaching.\n\nInvest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.\n\nMonthly stipends that flex with your life. Localized support for work and wellness expenses - from Wi-Fi to workouts.\n\nBonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.\n\nTemporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.\nBe you, with us\nAt Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.\nStay connected\nNot ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor.\nPlease note:\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered.\nTo join Webflow, you'll need a valid right to work authorization depending on the country of employment.\nIf you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.\nWebflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice.","description_format":"text","description_chars":9396,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CMS & Digital Experience Platforms","Web Design","Website Builders"],"lifecycle":[{"event":"open","at":"2026-10-21T11:33:46Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":23,"expected_fill_days":48,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":255000,"is_top_pay":true},"html_url":"https://alion.io/job/webflow-senior-manager-ai-customer-success-2","json_url":"https://alion.io/job/webflow-senior-manager-ai-customer-success-2.json","meta":{"generated_at":"2026-11-03T03:51:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1295},"rest":"https://alion.io/mcp/rest/get_company?id=1295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebflow-senior-manager-ai-customer-success-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebflow-senior-manager-ai-customer-success-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebflow-senior-manager-ai-customer-success-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webflow-senior-manager-ai-customer-success-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebflow-senior-manager-ai-customer-success-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2998745}},{"tool":"search_jobs","arguments":{"company":"webflow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2998745},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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