{"id":683613,"url":"https://alion.io/job/webfx-jr-it-support-specialist","title":"Jr. IT Support Specialist","company":{"id":685551,"name":"WebFX","domain":"webfx.com","url":"https://alion.io/company/webfx-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Harrisburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-10T05:01:52Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-28T19:42:54Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About the Role\nWebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology and tech support. Related experience is awesome to have, but never required - we'll train you on everything you need to know.\nThe Qualifications: Who You Are\nEducation:\nA Bachelor's Degree: All majors welcome!\n\nGPA: 3.4 or above\n\n(Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!)\nSuggested Experience and Skills:\nPrior experience working, in any field (for example: a part-time job, summer job, internship, etc)\n\nStrong verbal and written communication skills\n\nCustomer service experience (in any industry)\n\nAbility to translate technical information into simple terms\n\nExperience in tech support or IT Help Desk-related work (a bonus!)\n\nTools/Technical Skills:\n(Not required, but awesome to have!)\nExcel/Google Suite\n\nSolid understanding of both Windows and Mac OS\n\nSolid understanding of the latest business office technologies\n\nFamiliarity with using AI tools\n\nQualities and Traits:\nYou have a passion for technology and love staying up to date with new and emerging tech\n\nYou're professional, dependable, and self-motivated\n\nYou take pride in your work and always strive for high-quality results\n\nYou work with urgency and enjoy getting things done\n\nYou're proactive when it comes to solving problems\n\nYou're a lifelong learner, and are always looking to stretch and grow your skills\n\nYou love thinking both creatively and analytically, and love using data to make decisions\n\nDon't stress if you don't have every experience listed - we hire for soft skills, and believe hard skills can be trained. If the job responsibilities sound interesting, and these traits sound like you, then we want to hear from you!\nThe Job Responsibilities: What You'll Learn to Do\nPerform Help-Desk Support for Our Internal Team\n(About 60% of your day)\nRespond to support tickets from team members when they run into technology issues\n\nHelp solve problems with computer systems, software, hardware, and other workplace technology\n\nEducate team members on technology, and walk with them through the problem-solving process\n\nRun diagnostic programs to identify and resolve problems\n\nRespond promptly to team member questions either in-person or over email, as the situation requires\n\nResolve technical problems with Local Area Networks (LAN), WiFi, and other systems\n\nCreate and Manage Team Member Accounts and Workstations\n(About 30% of your day)\nInstall and configure new Windows and Mac workstations for incoming team members\n\nCreate and configure new company accounts for team members\n\nSupport Technical Process Improvements Across Our Team\n(About 10% of your day)\nResearch and introduce solutions to emerging technology challenges that may arise\n\nDocument new company processes in clear, easy-to-follow language that team members of all technical backgrounds can understand\n\nThe Benefits: What You'll Get\nComprehensive, On-the-Job Training and Career Development\nInitial \"career kickstart\" training to learn foundational hard skills over the first few months on the job\n\nOngoing advanced training sessions from industry experts as you progress further in your role\n\nRegular team Lunch-and-Learns in our on-site training amenities\n\nCareer Growth and Upward Progression Paths\nAll our Jr-level roles represent the first step on an upward promotional path within WebFX\n\nMerit-based promotions are abundant for new team members who meet or exceed performance metrics\n\nRegular 1-on-1 check-ins with a manager to support career growth\n\nPotential Promotional Path for Jr. IT Support Specialist:\nIT Specialist\n\nIT Analyst\n\nIT Consultant\n\nLead IT Consultant\n\nSr. IT Consultant\n\nIn-Person Experience Alongside Our Team of Industry Experts\nThis position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.\n\nCompensation\n$47,000-$50,000 (potentially higher based on work experience)\n\nMeet WebFX: Who We Are\nHi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 10x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!\nWe're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.\nWhy Choose WebFX?\nVibrant Company Culture: We've been named the Best Place To Work in Pennsylvania 10 times\nIndividual and Company Growth: Merit-based promotions with a clear progression path. WebFX grew 250% over the past 3 years, and we promote almost exclusively internally\nTraining and Development: Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from some of the best in the business\nFlexible Schedule: Start your day between 8-10 am - when you do your best work\nInsurance Coverage: Health, vision, dental, and supplemental insurance with multiple plans and options to choose from, including HSA and FSA options with contribution matching\n100% Company 401k Matching: Up to 4%\nWork-Life Balance: Generous PTO, new parent support (and paw-ternity leave!)\nTech and Equipment: All technology & equipment provided - every FXer receives a tech set-up valued at ~$1500, plus a personal desk fund for any extra touches you want to add to your space!\nHealth & Wellness: 24/7 on-site gym and an employee wellness program including a free FitBit, fitness challenges, and a Headspace account\nOffice Perks: Complimentary coffee service by our on-site barista, tea bar, pet-friendly office spaces, casual dress code, surprise catered meals, and more\nOpportunities to Give Back: On top of charitable donation matching and local volunteer opportunities, our #FXBuilds program has positively impacted over 15,000 people around the world - and every individual FXer's work directly contributes\n...And So Much More! Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients\nCheck out our culture on social media:\nInstagram\nTwitter\nFacebook\n*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!\nWe have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now!\nWebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!","description_format":"text","description_chars":8174,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Insurance coverage"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Search Engine Optimization (SEO)","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-10T23:56:34Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.489,"p_room":0.28,"age_days":48,"expected_fill_days":18,"reasons":["conf:4","urgency","win:tail","crowd:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/webfx-jr-it-support-specialist","json_url":"https://alion.io/job/webfx-jr-it-support-specialist.json","meta":{"generated_at":"2026-10-28T23:24:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31998,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685551},"rest":"https://alion.io/mcp/rest/get_company?id=685551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebfx-jr-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebfx-jr-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebfx-jr-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webfx-jr-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebfx-jr-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":683613}},{"tool":"search_jobs","arguments":{"company":"webfx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":683613},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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