{"id":3677600,"url":"https://alion.io/job/webgility-customer-success-manager","title":"Customer Success Manager","company":{"id":1821852,"name":"Webgility","domain":"webgility.com","url":"https://alion.io/company/webgility","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T11:47:03Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T07:56:10Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This is a remote position.\nAbout the Opportunity\nSmall businesses are the backbone of our economy. Today, more than ever, these businesses are struggling to survive and grow. Our mission is to help small businesses succeed, improve their lives, and create more efficient businesses. We automate accounting so business owners and their accountants can spend more time growing and less time dealing with operational hassles. Our SaaS platform automates accounting needs for thousands of online businesses (e-commerce, retail, etc.). If you’re passionate about solving real-world problems and lending a hand to the small business communities trying to survive in an ever-changing digital world, join us!\nAbout the Role\nAs a Customer Success Specialist at Webgility, you will manage a portfolio of small business clients, partnering closely with them to ensure they fully leverage our SaaS platform for e-commerce accounting automation. Your role involves becoming a platform expert, proactively engaging customers to understand their specific workflows, troubleshooting adoption barriers, and guiding them to maximize efficiency and value from their investment in Webgility, acting as their primary strategic advisor.\nCrucially, you will identify opportunities for customers to expand their use of Webgility as their businesses grow, navigating upsell discussions with skillful negotiation to drive revenue expansion. You will also serve as the customer's internal advocate, collaborating with Product and Support teams to address feedback and issues, fostering strong customer relationships that lead to valuable advocacy like case studies, ultimately helping our small business users achieve greater operational success.\nWhy Work for Us\nOur fast-paced group thrives on innovation and collaboration that drives customer impact. Webgility prides itself on empowering people, helping them learn, and offering tools for professional growth. Want to join a diverse group of thinkers and collaborators in a contagiously fun culture?\nIn This Role, You Will\nManage a portfolio of assigned customers, serving as their primary point of contact and trusted advisor.\n\nProactively engage with all customers to build strong relationships, ensure their success, and drive product adoption.\n\nNurture customer relationships to identify and cultivate customer advocacy, leading to case studies, testimonials, and references.\n\nMonitor customer product usage and identify opportunities to increase adoption and unlock further value.\n\nLiaise with the product team to communicate customer feedback, feature requests, and insights to inform product development.\n\nCollaborate with the support team to ensure timely and effective resolution of customer issues.\n\nIdentify upsell and expansion opportunities within your customer base and successfully negotiate and close these deals.\n\nConduct Quarterly Business Reviews (QBRs) with top-tier customers to review progress, demonstrate value, and align on future goals.\n\nDeeply understand your customers' business objectives and help them achieve their desired outcomes using our product.\n\nAct as a key internal advocate for your customers, representing their needs and perspectives.\n\nRequirements\nWhat You Bring to the Table\n3-6 years of proven experience in a dedicated Customer Success Management role, with a strong understanding of CSM best practices and methodologies.\n\nDemonstrated ability to build and maintain strong, long-lasting customer relationships.\n\nExcellent communication and interpersonal skills, with the ability to effectively engage with customers at various levels.\n\nProven track record of identifying and closing upsell or expansion opportunities.\n\nStrong negotiation and persuasion skills.\n\nExperience in driving product adoption and demonstrating value to customers.\n\nAbility to understand customer goals and translate them into actionable plans.\n\nExperience in conducting customer business reviews (e.g., QBRs).\n\nAbility to work cross-functionally with Product, Support, and Sales teams.\n\nStrong problem-solving skills and a proactive approach to addressing customer needs.\n\nBenefits\nTop benefits or perks:\nAs a team member at Webgility, you’ll enjoy:\nWork-Life Integration: We fully support Remote Working, paid time off, and parental leaves to allow our employees flexibility in an ever-evolving work culture\n\nOn-the-Job Training & Development: We encourage learning and growth through access to multiple 1:1 sessions, learning platforms, and on-the-job training\n\nHealth & Wellness: Prioritizing employee well-being, we offer annual wellness sessions plus wellness time offs, unlimited access to a gaming room, and a well-equipped fitness center\n\nHardware & Internet: Remote employees get the hardware delivered straight to their doorstep. They are also eligible for reimbursement of the internet services.\n\nFamily Insurance: Group health insurance with the no-capping model that covers employees, spouses, and children\n\nRewarding Culture: We honor our employees' accomplishments through thoughtful recognition programs, annual employee awards, annual meet-ups, and celebrate even the smallest of wins\n\nOpen-Door Policy: Approachable management, monthly town halls to openly share ideas, a transparent feedback mechanism, and leadership visibility are our success pillars\n\nLocation:\nThis position is 100% remote in India, and a reliable internet connection is necessary to complete job duties. This position will require working a full night shift. Indore Office visit every quarter.","description_format":"text","description_chars":5530,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-03T11:47:03Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":4,"expected_fill_days":7,"reasons":["conf:1","win:mid","comp:attention"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/webgility-customer-success-manager","json_url":"https://alion.io/job/webgility-customer-success-manager.json","meta":{"generated_at":"2026-11-08T09:42:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821852},"rest":"https://alion.io/mcp/rest/get_company?id=1821852"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebgility-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebgility-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebgility-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webgility-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebgility-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3677600}},{"tool":"search_jobs","arguments":{"company":"webgility.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3677600},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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