# Customer Success Manager

This is a remote position. About the Opportunity Small businesses are the backbone of our economy. Today, more than ever, these businesses are struggling to survive and grow. Our mission is to help small businesses succeed, improve their lives, and create more efficient businesses. We automate accounting so business owners and their accountants can spend more time growing and less time dealing with operational hassles. Our SaaS platform automates accounting needs for thousands of online businesses (e-commerce, retail, etc.). If you’re passionate about solving real-world problems and lending a hand to the small business communities trying to survive in an ever-changing digital world, join us! About the Role As a Customer Success Specialist at Webgility, you will manage a portfolio of small business clients, partnering closely with them to ensure they fully leverage our SaaS platform for e-commerce accounting automation. Your role involves becoming a platform expert, proactively engaging customers to understand their specific workflows, troubleshooting adoption barriers, and guiding them to maximize efficiency and value from their investment in Webgility, acting as their primary stra

- **Id**: 3677600
- **Url**: <https://alion.io/job/webgility-customer-success-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: inferred
- **Hiring countries**: IN
- **Hiring countries total**: 1
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T11:47:03Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-08T16:13:59Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 5530
- **Description truncated**: no
- **Benefits**: Health insurance, Parental leave
- **Relocation offered**: no
- **Industries**: E-commerce Platforms, Custom Software Development

## Company

- **Id**: 1821852
- **Name**: Webgility
- **Domain**: webgility.com
- **Url**: <https://alion.io/company/webgility>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Zoho Recruit

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-11-03T11:47:03Z

## Liveness

- **Score**: 77
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 0.9
- **Age days**: 4
- **Expected fill days**: 7
- **Reasons**: conf:1, win:mid, comp:attention
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.