{"id":3805146,"url":"https://alion.io/job/webglobe-level-2-support-engineer-hosting-infrastructure-service","title":"Level 2 Support Engineer – Hosting & Infrastructure Service","company":{"id":4514470,"name":"Webglobe","domain":"webglobe.rs","url":"https://alion.io/company/webglobe-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":145000,"currency":"RSD","period":"month","gross":false,"usd_annual":16728},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"Cloudflare","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"MariaDB","optional":false},{"name":"MySQL","optional":false},{"name":"Nginx","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nWe are looking for a skilled and proactive Level 2 Support Engineer to join our hosting operations team. In this role, you will act as the crucial escalation point for complex technical issues involving web hosting, server environments, DNS infrastructure, and Linux systems.\n\nYou will troubleshoot, diagnose, and resolve advanced client and infrastructure challenges, ensuring maximum uptime, security, and performance across our hosting ecosystem. If you are passionate about Linux, web servers, and automation, and thrive on solving intricate technical puzzles, we want to hear from you.\n\nWork: remote\n\nCompensation: 130 000 - 145 000 RSD (gross 1)\n\nWhen: As soon as you can\n\nKey Responsibilities\n\nAdvanced Troubleshooting: Handle Tier 2 ticket escalations, diagnosing and resolving complex issues related to web servers, database servers, mail services, and network protocols.\n\nServer & Service Management: Configure, maintain, and troubleshoot Web Servers (Apache, Nginx, LiteSpeed), MySQL/MariaDB databases, and SMTP mail services.\n\nDNS & Domain Management: Manage DNS infrastructure, configure and troubleshoot various DNS records (A, CNAME, MX, TXT, SRV, etc.), and integrate services with Cloudflare.\n\nControl Panel Administration: Administer and troubleshoot hosting environments utilizing WHM/cPanel, CloudLinux, and Ubuntu Server.\n\nLinux Command Line Operations: Perform advanced server administration, log analysis, file manipulation, and script execution via the Linux CLI.\n\nSecurity & Performance Optimization: Investigate security incidents (malware, brute force attacks, spam), optimize server resources, and enforce best practices for server hardening.\n\nCollaboration & Documentation: Work closely with Tier 1 and Tier 3 engineering teams, document troubleshooting steps, and contribute to internal knowledge bases.\n\nReference: NBk_gIQO667zKqPfeTGyaoyz77OPvyZEsNhDN53DPOf2v22FMYLnmPZcMDzTy5CJ\n\nRequired Knowledge & Technical Skills\n\nHosting Applications & Protocols: Deep understanding of web hosting architectures, core internet protocols (HTTP/HTTPS, FTP, SSH, SMTP, IMAP/POP3), and their respective settings.\n\nCore Server Stack:\n\nWeb Servers: Apache, Nginx, or LiteSpeed configuration and troubleshooting.\n\nDatabase Servers: MySQL / MariaDB administration, user management, and performance tuning.\n\nMail Servers: SMTP server configuration, mail routing, deliverability troubleshooting (SPF, DKIM, DMARC), and anti-spam measures.\n\nDNS & CDN Management: Comprehensive knowledge of DNS resolution, DNS propagation, zone files, and experience with Cloudflare (SSL/TLS, caching, security rules, proxy settings).\n\nOperating Systems & Environment:\n\nLinux CLI: Proficiency in command-line administration, text processing, file permissions, and process management.\n\nDistributions: Hands-on experience with Ubuntu and CloudLinux (including cgroups/LVE manager.\n\nControl Panels: Advanced operational experience with WHM/cPanel (account creation, reseller management, EasyApache, MultiPHP manager, backup/restore procedures).\n\nExperience & Qualifications\nExperience: 2–4 years of experience in a technical support or system administration role within the web hosting, cloud infrastructure, or managed services industry.\n\nEducation: Degree or certification in Computer Science, Information Technology, or equivalent practical experience (Linux/cPanel certifications are a strong plus).\n\nSoft Skills:\n\nExcellent written and verbal English communication skills.\n\nStrong analytical and root-cause problem-solving mindset.\n\nAbility to prioritize tasks effectively under pressure in a fast-paced environment.\n\nAvailability: Willingness to participate in a rotating shift or on-call schedule to support 24/7 hosting operations.\n\nWhat we offer:\n\nFlexibility & time off;\n\nWork from wherever you need;\n\nFlexible working hours;\n\n25 days of vacation;\n\nSick days.\n\nGrowth;\n\nTraining, seminars and certifications.\n\nPerks & rewards;\n\nLaptop for both work and personal use;\n\nFree web hosting for your own projects;\n\nReferral bonuses;\n\nDiscounts at Webglobe partner hotels.\n\nWellbeing & team life.\n\nContributions to sports activities;\n\nCompany-wide and team teambuildings;\n\nMeal 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