{"id":3546932,"url":"https://alion.io/job/webit-services-t2-service-desk-engineer","title":"T2 Service Desk Engineer","company":{"id":8507,"name":"WEBIT Services","domain":"webitservices.com","url":"https://alion.io/company/webit-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naperville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-30T21:10:20Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-08T21:19:10Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary:\n.\nAs a Tier 2 Service Desk Engineer, you will serve as the mid - level of technical support within our service desk team. You will handle technical issues, provide guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services. Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work, if needed.\nKey Responsibilities:\nMid - Level Technical Support: Resolve technical issues, ensuring timely and effective resolution, including but not limited to:\nVirtualization: VMware & Hyper-V\nBackup systems and Storage\nNetwork and Security (Firewall Systems, Router and Switches etc.)\nActive Directory and O365 Administration\nSystem Administration: Working knowledge support of advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers 2008-2022 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365)\nProject Participation: Collaborate with project teams to assist with IT projects for clients.\nMentorship and Training: Provide guidance and training to Tier 1 support staff, fostering a culture of continuous learning and improvement.\nClient Interaction: Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered.\nDocumentation: Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions.\nProactive Maintenance: Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability.\nIncident Management: Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence.\nSecurity: Implement and manage security measures to protect client data and systems from threats and vulnerabilities.\nQualifications:\n· Experience in a technical support role, with at least 2 years in a support capacity.\n· Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable.\n· Technical Skills: Working knpwledge in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.\n· Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.\n· Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.\n· Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.\n· Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.\nRequirements\nExperience in a technical support role, with at least 2 years in a Tier 2 support capacity.\nCertifications: Relevant industry certifications are highly desirable.\nTechnical Skills: Working knowledge in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.\nProblem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.\nCommunication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.\nCustomer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.\nTeam Player: Ability to work collaboratively within a team environment and share knowledge effectively.\nBenefits\nBenefits:\nCompany-paid Day-1 Health Insurance for employee\nCompany-paid AD&D Insurance\nCompany-paid LTD & STD Insurance\nUnlimited PTO after 90 days\nEmployee Assistance Program\nDental Insurance\nVision Insurance\n401k\nLife Insurance\nAdditional Information:\n Position Type: Full time, salaried\n Salary Range: $60,000 - 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