{"id":1787377,"url":"https://alion.io/job/weblineindia-it-support-engineer-it-support-executive","title":"IT Support Engineer / IT Support Executive","company":{"id":1921497,"name":"WeblineIndia","domain":"weblineindia.com","url":"https://alion.io/company/weblineindia","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-03T17:31:01Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T21:28:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.\nKey Responsibilities\nTechnical Support\nProvide Level 1/Level 2 support for desktops, laptops, printers, and network devices.\nTroubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.\nInstall, configure, and maintain hardware, software, and peripherals.\nHandle system upgrades, patch management, and regular maintenance.\nTroubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.\nManage user accounts, permissions, and access through Active Directory.\nInfrastructure & Monitoring\nAssist in maintaining network devices (routers, switches, firewalls).\nMonitor system performance and ensure uptime.\nSupport installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).\nEnsure IT assets are tracked, updated, and maintained.\nUser Support\nRespond to user queries via email, phone, or ticketing system.\nProvide timely resolution and escalate issues to senior engineers when needed.\nTrain employees on basic IT usage, security practices, and software tools.\nIT Administrative Tasks\nMaintain logs, documentation, and SOPs.\nSupport procurement of IT hardware/software.\nEnsure compliance with IT security policies and audit requirements.\nRequirements\nRequired Skills & Qualifications\n3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.\nStrong knowledge of: Windows OS (7/10/11), macOS basics\nOffice 365 / Outlook / Email configurations\nNetworking (TCP/IP, DNS, DHCP, VPN)\nActive Directory & basic server concepts\n\nExperience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).\nGood troubleshooting and diagnostic skills.\nExcellent communication and customer-service orientation.\nAbility to handle multiple tasks and work independently.\nPreferred / Good-to-Have Skills\nKnowledge of cloud platforms (Azure, AWS, Google Workspace)\nBasic understanding of cybersecurity and endpoint protection tools\nExperience with remote support tools (AnyDesk, TeamViewer, RDP)\nCertifications like: CompTIA A+ / N+\nMicrosoft Certified: Modern Desktop Administrator\n CCNA (basic networking)\n\nBenefits\nWhat is in for you?\nAt WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.\n5-days working.\nOn-site international work opportunities.\nCreative freedom to work.\nWork-life balance.\nFestive Holidays.\nPaid Leaves.\nMonetary incentives.\nReferral benefits.\nVarious Awards & Recognition programs.\nSponsored learning & certification programs.\nFun events.\nAnd so much more.\nJoin our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target 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