{"id":2042480,"url":"https://alion.io/job/webmd-sr-client-success-manager-2","title":"Sr. Client Success Manager","company":{"id":4583,"name":"WebMD","domain":"webmd.com","url":"https://alion.io/company/webmd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newark, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":84000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:24:32Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-16T02:28:41Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nPosition at WebMD\nMedscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. \nWebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\nJob Summary:\nMedscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.\nWe’re looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.\nIn this role, our team members aren’t just expected to manage tasks, you are empowered to redefine how they get done. We encourage our professionals to lean into the future of work by integrating advanced AI tools-such as Gemini, Claude, and ChatGPT-into their daily workflows. Whether they are leveraging large language models to streamline operations, using them as a creative sparring partner for high-level brainstorming, or deploying them to sharpen their personal organization, AI is a core component of our efficiency toolkit. We value candidates who move beyond manual execution, utilizing enterprise-available resources to automate the mundane and focus their energy on high-value, strategic decision-making.\nThis job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot. You will also have demonstrated efficiencies in project execution, and team mentorship.\n\nResponsibilities:\nDrive client satisfaction - leverage your client management expertise, strong presentation skills, and deep understanding of Medscape’s product value to effectively engage clients, provide exceptional, personalized client service and proactively address needs\n\nCultivate strong, collaborative partnerships with clients, delivering seamless communication and alignment from sales through to execution and launch\n\nManage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.\n\nEnsure transparent, client-facing communication by preparing and sharing essential materials such as kick-off documents, status updates, contact reports, MLR meetings, and follow-ups, always adhering to client communication standards\n\nDeliver Medscape solutions in a timely, efficient manner, aligning with client goals and objectives to ensure success\n\nPartner with Sales teams to align on client and internal goals, ultimately enhancing both client satisfaction and overall business performance\n\nDemonstrate a deep understanding of Medscape’s processes to streamline efficiency, speed market, and deliver results that meet client expectations\n\nDemonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals\n\nAbility to articulate and advocate client needs/requirements to internal stakeholders\n\nAnalyze internal processes, identify opportunities to drive improvements in alignment with company-wide initiatives\n\nServe as a subject matter expert for assigned clients/brands\n\nSupport ongoing training and development efforts for clients or brands, ensuring they are well-equipped for success\n\nTravel to client locations as required to foster relationships and support project delivery\n\nRequirements:\nBachelor’s degree preferred or will consider related experience.\n\nMinimum of 5 years of experience with a combination of digital, agency and healthcare experience.\n\nMinimum of 5 years of experience in Account Management or Client Service\n\nPreferred Qualifications:\nExperience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute\n\nFamiliarity with HCP-based clients including MLR process\n\nUnderstanding of digital advertising\n\nAbility to thrive in a fast-paced, collaborative environment\n\nSalary range: $84,000 - $90,000.\nBonus Eligible:\nThis position is also eligible for a discretionary company bonus, based upon business results.\nBenefits:\nEmployees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:\nHealth Insurance (medical, dental, and vision coverage)\nPaid Time Off (including vacation, sick leave, and flexible holiday days)\n401(k) Retirement Plan with employer matching\nLife and Disability Insurance\nEmployee Assistance Program (EAP)\nCommuter and/or Transit Benefits (if applicable)\nEligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.","description_format":"text","description_chars":5813,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Health & Medical Media"],"lifecycle":[{"event":"open","at":"2026-10-07T18:24:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 4","filings_12m":14,"filings_prev_12m":17,"green_card_filings_12m":4,"median_offered_wage_usd":151389,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.78,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/webmd-sr-client-success-manager-2","json_url":"https://alion.io/job/webmd-sr-client-success-manager-2.json","meta":{"generated_at":"2026-10-16T06:28:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4583},"rest":"https://alion.io/mcp/rest/get_company?id=4583"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebmd-sr-client-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebmd-sr-client-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebmd-sr-client-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webmd-sr-client-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebmd-sr-client-success-manager-2"}]}