Analyste Support / Run Manager H/F

Webnet • French: C1 • IT Consulting & Digital Transformation • Web Development Services • SQL • 2 days ago
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Salary
≈ $44k – $69k per year (Estimated)
Location
Hybrid (Paris, France)
Seniority
Senior · 5+ years exp
Employment
Freelance

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 23, 2026.

Overview
Company
Impact
Profile match

Webnet

Webnet is a French digital services company specialised in web applications, certified Great Place To Work since 2018. Its job ads seek front-end React and Next.js developers, WinDev and .NET developers, a fullstack LLM developer and an AI product owner in Paris, Lille and Nantes. The company is headquartered in Sèvres near Paris, France.
webnet.fr • HQ: Sèvres, France • Web Development Services • IT Consulting & Digital Transformation • 201-500 employees • Est. 1996
Tech stack of Webnet

Rejoignez notre équipe en tant qu'Analyste Support / Run Manager. Vous serez responsable de la gestion des incidents, du suivi opérationnel du run et de l'amélioration continue des services applicatifs. Vous devez avoir une expérience d'au moins 5 ans en support applicatif / gestion d'incidents en production, une excellente maîtrise de SQL et une capacité à lire ou comprendre du code. La connaissance de ServiceNow est appréciée et un anglais professionnel est requis.

Missions

  • Superviser et prioriser le traitement des incidents de production, analyser les incidents et identifier les causes racines.
  • Mettre en place des actions correctives et préventives pour améliorer la fiabilité du système d'information, gérer les incidents critiques et piloter les escalades.
  • Suivre les indicateurs de performance du run, maintenir la documentation opérationnelle et contribuer à l’amélioration continue du support applicatif.

Profil recherché

De formation IT Bac+2 minimum vous avez une expérience d'au moins 5 ans en support applicatif / gestion d’incidents en production.

Vous avez une excellente maîtrise de SQL et une capacité à lire ou comprendre du code.

La connaissance de ServiceNow appréciée et vous avez un anglais professionnel (lu et écrit).

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