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E-Commerce Operations Coordinator

Webook • Commerce • Bachelor's Degree • Microsoft Excel • 9 months ago
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Salary
≈ $22k – $50k per year (Estimated)
Location
In office (Riyadh)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Jan 13, 2026. Webook scores D on the Alion truth index.

Overview
Company
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Profile match

Webook

webook is a Saudi event ticketing and experience booking platform based in Riyadh that sells tickets for concerts, sports, festivals and attractions and serves event organisers and venue operators. It has handled ticketing for some of the largest mega events in the kingdom, reports cumulative sales of more than 2 billion, and is expanding abroad with teams in Jordan, Morocco and Portugal. It hires software, DevOps and AI automation engineers, prompt engineers, sales and partnership staff, contact center agents and leads, HR and office managers, legal analysts and Tamheer interns in Saudi Arabia.
webook.com • HQ: Riyadh, Saudi Arabia • 501-1000 employees • Est. 2022
Tech stack of Webook

The E-Commerce Operations Coordinator ensures smooth day-to-day management of webook.com e-commerce processes including order management, vendor coordination, and logistics. This role plays a key part in maintaining operational excellence and ensuring timely, accurate fulfillment.

Key Responsibilities:

  • Oversee daily order processing and ensure timely delivery.
  • Coordinate with logistics and suppliers for stock and shipment updates.
  • Maintain accurate product data, stock levels, and pricing on the website.
  • Support customer service with order, refund, and delivery queries.
  • Track inventory and flag shortages or delays to management.
  • Generate daily, weekly, and monthly reports on operations and KPIs.
  • Ensure operational workflows meet internal SLAs and quality standards.

Requirements

  • Bachelor’s degree in Business, Supply Chain, or related field.
  • 1-3 years of experience in e-commerce operations or fulfillment.
  • Excellent organizational and multitasking skills.
  • Strong Excel skills and familiarity with e-commerce tools.
  • Detail-oriented, proactive, and customer-focused.
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