{"id":1082216,"url":"https://alion.io/job/webox-customer-success-executive","title":"Customer Success Executive","company":{"id":693246,"name":"WeBox","domain":"webox.com","url":"https://alion.io/company/webox-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-21T01:21:19Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-10T00:06:17Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"About Our Company\nWeBox is the leading intelligent marketplace delivering personalized group orders.\nWeBox is driven by three core principles: customers first, value the strivers, and build with partners.\nOur Mission\nDeliver Happiness\nOur Vision\nBy 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.\nJob Summary\nWeBox is seeking a customer-focused and results-driven Customer Success Executive to manage and grow a portfolio of corporate meal program accounts.\nIn this role, you will be responsible for driving customer retention, strengthening client relationships, identifying growth opportunities, and delivering an exceptional customer experience. You will serve as a trusted advisor to customers, partnering closely with Sales and Operations teams to ensure successful program execution and long-term account success.\nThe ideal candidate has at least 2 years of Customer Success, Account Management, or Client Success experience and thrives in a fast-paced, high growth environment.\nCore Responsibilities\nAssist with client onboarding, including coordination, setup support, and ensuring a smooth initial experience\nManage and grow a portfolio of customer accounts, serving as the primary point of contact and trusted advisor\nMonitor customer activity and operational performance; proactively identify issues and work with internal teams to resolve them\nAnalyze customer behavior and operational data to identify trends, risks, and improvement opportunities\nConduct regular client touchpoints, including virtual meetings, onsite visits, and Quarterly Business Reviews (QBRs)\nPlan and host client networking events, appreciation initiatives, and engagement programs to strengthen relationships and build community\nKey Skills\nStrong sense of ownership and accountability\nDetail-oriented with the ability to manage multiple tasks simultaneously\nOrganized and dependable; follows through on commitments\nClear and structured thinking; able to identify problems and propose solutions\nStrong communication skills with a professional and positive attitude\nComfortable working in a fast-paced, evolving environment\nCurious and willing to learn; proactively seeks to improve processes and open to feedback and growth\nRequirements and Qualifications\nBachelor’s degree in Business, Marketing, Economics, or a related field\n2+ years of experience in Customer Success, Client Success, Account Management, or a related customer-facing role\nStrong analytical skills with ability to work with data in Excel or Google Sheets\nAbility to manage multiple priorities and stay organized under pressure and timely deadlines\nProactive, hands-on, and willing to take initiative\nStrong problem-solving skills and a proactive approach to identifying and resolving customer issues\nAbility to work cross-functionally with Customer Success, Sales, Operations, and other internal teams\nExcellent written and verbal communication skills with a customer-first mindset\nExperience in a startup or high-growth environment preferred\nEqual Opportunity Employer\nWeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\nNote\nThis position offers a competitive salary, uncapped commision, along with great benefits, PTO, and a 401K match.\nThis job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs.\nBase salary range: $80,000 - $120,000 annually based on experience, demonstrated customer success expertise, and overall qualifications and uncapped commission.\nIf you meet the requirements and are interested in this position, please submit your application.","description_format":"text","description_chars":4145,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-09-21T01:58:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":67500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.792,"p_room":0.44,"age_days":49,"expected_fill_days":44,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/webox-customer-success-executive","json_url":"https://alion.io/job/webox-customer-success-executive.json","meta":{"generated_at":"2026-11-10T00:20:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693246},"rest":"https://alion.io/mcp/rest/get_company?id=693246"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebox-customer-success-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebox-customer-success-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebox-customer-success-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webox-customer-success-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebox-customer-success-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1082216}},{"tool":"search_jobs","arguments":{"company":"webox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1082216},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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