{"id":1276316,"url":"https://alion.io/job/websell-chief-operating-officer-coo","title":"Chief Operating Officer (COO)","company":{"id":2391379,"name":"WebSell","domain":"websell.io","url":"https://alion.io/company/websell-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tuscaloosa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":241000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1520},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-05T00:00:00Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-20T17:14:43Z","board_verified":false,"closed_at":null,"days_open":139,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":139},"description":"Job Summary:\nThe Chief Operating Officer will serve as a key strategic partner to the CEO, responsible for translating vision into execution across all areas of the business. This is a highly cross-functional leadership role that spans operations, product and technology delivery, sales and marketing, revenue growth, and people, designed for a seasoned operator who can think both strategically and roll up their sleeves to get things done.The ideal candidate brings a rare combination of deep knowledge of the insurance industry and the operational discipline of a high-performing SaaS company. They are energized by building systems, developing talent, and driving results in an environment where the stakes are high and the opportunities are significant.\nJob Description:\nStrategic Leadership & Execution\nPartner closely with the CEO to develop and execute Insuresoft’s growth strategy and operational roadmap\nTranslate company goals into clear priorities, plans, and measurable outcomes across all departments\nLead cross-functional planning cycles including annual operating plans, budgeting, and quarterly business reviews\nIdentify and act on opportunities to improve efficiency, scalability, and competitive positioning\nOperations & Scaling\nOwn the design and continuous improvement of operational processes, workflows, and infrastructure that support sustainable growth\nEstablish and monitor key performance indicators (KPIs) across the business, using data to drive decisions\nEnsure consistent, high-quality delivery of products and services to clients at scale\nLead vendor relationships, contract negotiations, and operational partnerships\nClient Experience & Relationships\nOwn the end-to-end client experience, ensuring consistency, quality, and accountability across all client touchpoints\nBuild and maintain strong executive relationships with key clients, acting as a strategic partner and escalation point when needed\nDrive a culture of client-centricity across the organization, aligning teams around client outcomes and long-term value\nImplement systems to gather client feedback and translate insights into product, service, and operational improvements\nPartner with Sales and Delivery teams to support retention, expansion, and overall client success\nProduct & Technology Oversight\nCollaborate with product and engineering leadership to align the technology roadmap with business priorities and client needs\nChampion a culture of innovation, quality, and continuous improvement in product delivery\nMaintain accountability for product delivery timelines, technical quality, and client satisfaction\nStay current on AI, automation, and emerging technologies relevant to the insurance software space\nSales & Revenue Growth\nPartner with sales and marketing leadership to support pipeline development, client retention, and revenue growth initiatives\nSupport the expansion of existing client relationships and the onboarding of new enterprise accounts\nDevelop and refine go-to-market strategies in alignment with insurance industry trends and buyer needs\nRepresent Insuresoft at industry events, conferences, and client-facing engagements as appropriate\nPeople & Culture\nBuild, mentor, and retain a high-performing leadership team and broader organizational culture aligned with Insuresoft’s values\nChampion employee development, engagement, and well-being across the organization\nFoster an inclusive, collaborative, and accountable workplace culture\nPartner with HR on talent acquisition, succession planning, and organizational design as the company scales\nQualifications\nRequired\n10+ years of progressive leadership experience, with at least 3-5 years in a senior operational or executive role\nDemonstrated experience in the insurance industry, deep understanding of insurance workflows, carrier/agency relationships, and market dynamics\nExperience with insurtech platforms, policy administration systems, or insurance data/analytics solutions\nStrong financial acumen, including experience owning P&L, budgets, and operating plans\nExceptional leadership presence with the ability to inspire, align, and hold teams accountable\nTrack record of building and scaling cross-functional teams in a fast-paced, growth-oriented environment\nPreferred\nBackground working with mid-market or enterprise insurance carriers and MGAs\nMBA or advanced degree in business, technology, or a related field\nExperience leading organizations through periods of significant growth or transformation\nWhat We Offer\nA seat at the table in a growing, mission-driven software company with real impact on the insurance industry\nCompetitive executive compensation package including salary, performance incentives, and equity participation\nComprehensive benefits including health, dental, vision, and retirement\nA collaborative leadership team and culture that values transparency, ownership, client relationship and innovation\nThe opportunity to help shape the future of Insuresoft, its people, its products, and its place in the market\nInsuresoft is an equal opportunity employer. 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