{"id":3764095,"url":"https://alion.io/job/websell-client-support","title":"Client Support","company":{"id":2391379,"name":"WebSell","domain":"websell.io","url":"https://alion.io/company/websell-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-07T05:47:08Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cardiff, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T19:30:10Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T05:21:56Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary:\nWe are a Proptech and Fintech software company based in Cardiff. We are looking for a customer service representative to be the first point of contact and guide our agentOS and Calmony customers through our software via telephone, email, and video calls.People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop their second line and technical support skills.\nYou should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart, as a crucial element of your role you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.\nFull training on our software will be given, but you will need a positive attitude, be an effective multi-tasker and have great customer relationship and communication skills. It is also important that you are able to manage your own time effectively.\nJob Description:\nWe are a Proptech and Fintech software company based in Cardiff. We are looking for a customer service representative to be the first point of contact and guide our agentOS and Calmony customers through our software via telephone, email, and video calls.\nPeople starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop their second line and technical support skills.\nYou should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart, as a crucial element of your role you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.\nFull training on our software will be given, but you will need a positive attitude, be an effective multi-tasker and have great customer relationship and communication skills. It is also important that you are able to manage your own time effectively.\nThe role is 9-5 Monday to Friday. Your holiday entitlement is 28 days per annum plus 8 bank holidays, and this rises one day every year for the first 3 years of continuous service.\nHaving fun at work is really important to us. We have regular team get-togethers in our office bar and have a strong focus on wellbeing. We currently operate a hybrid working model where we have the option to work from home 3 days per week. If there's something else that would help your working life please chat with us.\nBenefits:\nAdditional leave\nAccess to Virtual GP and EAP\nCasual dress\nCompany events\nCompany pension\nEnhanced maternity leave\nEnhanced paternity leave\nOn-site parking\nSick pay\nWork from home\nSchedule:\n8 hour shift\nMonday to Friday\nNo weekends\nWorker Type:\nRegularNumber of Openings Available:\n1","description_format":"text","description_chars":3035,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-11-04T19:30:10Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/websell-client-support","json_url":"https://alion.io/job/websell-client-support.json","meta":{"generated_at":"2026-11-07T17:01:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2391379},"rest":"https://alion.io/mcp/rest/get_company?id=2391379"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebsell-client-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebsell-client-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebsell-client-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/websell-client-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebsell-client-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3764095}},{"tool":"search_jobs","arguments":{"company":"websell.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3764095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}