{"id":1276306,"url":"https://alion.io/job/websell-product-specialist","title":"Product Specialist","company":{"id":2391379,"name":"WebSell","domain":"websell.io","url":"https://alion.io/company/websell-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":36000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":47689},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T03:38:20Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary:\nPRODUCT SPECIALIST - ARTIFAX SOFTWARERemote (UK) | Full-time | Professional Services\nSalary: £36,000 p/a + benefits\nJob Description:\nDo you understand the demands of delivering a busy programme, the complexity of cultural organisations, and why having the right operating system makes everything else possible? If this sounds like your world, read on.\nArtifax is seeking a systems-savvy, customer-focused Product Specialist to join our Professional Services team. This role sits at the heart of how we deliver expertise, training, and consultancy to arts and cultural organisations - helping venues in the UK and beyond achieve maximum return on investment from their Artifax systems and deliver exceptional experiences for their visitors.\nIf you excel at translating complex operational needs into practical, elegant system configurations - and enjoy working closely with customers to optimise their processes - this role offers the chance to make a meaningful impact across the cultural sector.\nIn this position, you will deliver high-quality professional services, including system configuration consultancy, tailored user training, and detailed report and development specifications. You will also play a key part in driving customer adoption and long-term value, collaborating with colleagues in Sales, Customer Success, Technical Services, and Product to support retention, revenue growth, and overall customer satisfaction.\nYour experience of how arts and cultural organisations operate is what sets you apart here - Artifax knowledge we can teach.\nWhat you'll be doing\nDelivering system configuration consultancy and onboarding support for new and existing customers\nLeading online and on-site training sessions tailored to each organisation's workflows and operational needs\nAsking the right questions to understand how customers work, where friction exists, and how Artifax can help them operate more effectively\nWorking with customers to produce detailed custom report and development specification documents\nEngaging customers in conversations about how their systems connect - and how better-connected workflows could improve their operations\nEmbracing AI tools in your own delivery and helping customers understand what AI makes possible for their operations\nProviding telephone and email support as part of our helpdesk offering\nSupporting the Sales team with prospects where specialist knowledge of the sector is required\nBuilding strong customer relationships to drive long-term engagement and product adoption\nContributing to documentation, training materials, and knowledge resources across the team\nMeeting billable delivery targets as part of a commercial PS function.\nWhat you'll bring\nDeep, direct knowledge of the arts and cultural sector - gained by working in it, not just knowing it exists\nConfidence with complex business management systems - you pick up new platforms quickly and understand how configuration drives operational outcomes\nStrong consultative and communication skills - you ask good questions, listen carefully, and help people think through what they actually need\nGenuine curiosity about AI and a willingness to put it to work in your own delivery and in conversations with customers about what it makes possible\nExperience with system implementation or a structured project methodology (PRINCE2 or similar)\nThe ability to manage multiple projects and priorities without losing quality or pace\nConfidence working with data sets and tools such as Microsoft Excel.\nWhy join Artifax?\nYou'll be part of a supportive, specialist team that works closely with cultural organisations of all sizes. The role offers autonomy, variety, and the chance to work on meaningful projects that help venues, festivals, and arts organisations operate more effectively.\nWho we are\nArtifax Software builds industry-leading venue and event management solutions for the arts and cultural community. We are part of the Volaris Group, which means the financial stability and investment in people that the sector itself often cannot offer. You will do meaningful work, grow through coaching and structured product training, and enjoy enhanced time-off and wellbeing benefits - all within a culture that listens and evolves through feedback.\nPlease note that this is a UK-based role, so applicants must be resident in the UK and have the right to live and work in this country.\nIf you’re excited about helping cultural organisations succeed through thoughtful consultancy and expertly designed systems, we’d love to hear from you.\nArtifax reserves the right to close applications for this role at any time, depending on the volume of applications received, so please apply without delay.\nWorker Type:\nRegularNumber of Openings Available:\n1","description_format":"text","description_chars":4769,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Professional Services","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-09-26T01:46:21Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.897,"p_room":0.578,"age_days":7,"expected_fill_days":7,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":47689,"is_top_pay":false},"html_url":"https://alion.io/job/websell-product-specialist","json_url":"https://alion.io/job/websell-product-specialist.json","meta":{"generated_at":"2026-10-01T10:11:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1268,"day_limit":5000,"remaining_today":3732,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}