{"id":1243083,"url":"https://alion.io/job/websparks-pte-ltd-ict-operations-support-engineer","title":"ICT Operations Support Engineer","company":{"id":252555,"name":"Websparks","domain":"websparks.sg","url":"https://alion.io/company/websparks","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":6000,"currency":"SGD","period":"month","gross":true,"usd_annual":56376},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-22T00:00:00Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"1-year contract, renewable\nHybrid work arrangement\nGovernment project\nAbout the Role\nThe ICT Operations Support Engineer is responsible for the day-to-day administration and operational support of NCSS's ICT environment. The role focuses on service request management, IT administration, vendor coordination, user support, and operational governance to ensure ICT services are delivered effectively, securely, and in compliance with Whole-of-Government (WOG) standards.\nA key responsibility of this role is to manage the end-to-end lifecycle of ICT service requests, ensuring requests are accurately raised, tracked, fulfilled, and verified before closure.\nKey Responsibilities\nICT Operations & Service Request Management\nRaise, track, and manage ICT service requests, incidents, and operational support activities.\nCoordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs.\nReview and validate service request submissions, approvals, and fulfilment evidence.\nMonitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.\nMaintain accurate records and audit trails for operational activities.\nIT Administration & User Support\nAdminister Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.\nSupport user onboarding, offboarding, and access management processes.\nManage user accounts, shared mailboxes, distribution lists, licences, and security groups.\nCoordinate endpoint provisioning, software installation, and workplace technology support.\nVendor & Service Delivery Management\nAct as the liaison between NCSS and ICT service providers.\nMonitor vendor performance against SLAs and KPIs.\nReview service reports and validate completed work before acceptance.\nParticipate in operational and service review meetings.\nGovernance, Security & Compliance\nSupport ICT governance, audit, risk management, and cybersecurity activities.\nConduct periodic access reviews and support compliance exercises.\nEnsure ICT processes and documentation remain current and audit-ready.\nAsset & Operations Support\nMaintain ICT asset inventory and software licence records.\nSupport asset verification, refresh, replacement, and disposal activities.\nAssist in incident management, problem management, and operational reporting.\nRequirements\nDiploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.\nMinimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.\nExperience supporting Microsoft 365 and workplace technologies.\nExperience working with vendors and managed service providers.\nFamiliarity with IT service management processes and tools.\nPreferred Experience\nExperience working within the Singapore Government ICT environment.\nFamiliarity with WOG ICT processes, governance, and support models.\nExperience using Government ICT support portals such as:\nITSM Portal\nSGMail Administration Portal\nEUSS Portal\n\nExperience supporting user provisioning, access management, email administration, and workplace technology services.\nKey Competencies\nIT Administration\nService Request Management\nVendor Coordination\nCustomer Service Excellence\nStakeholder Management\nProblem Solving and Analytical Skills\nAttention to Detail\nOperational Governance and Compliance\nCommunication & Interpersonal Skills\n/Ref: T24-247\nSkills\nIssue Escalation, support of IT systems, Direct experience, Information Systems, Computer Information Systems, Governance, IT service management tools, Operational Audit, Information Technology, ICT Governance, Computer Science, SharePoint, Vendor Management, Service Request Management, Ict Service Management, 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