{"id":3469680,"url":"https://alion.io/job/webuyvintage-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":3839296,"name":"WeBuyVintage","domain":"webuyvintage.co.uk","url":"https://alion.io/company/webuyvintage","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false},{"name":"Freshdesk","optional":true}],"status":"live","first_seen_at":"2026-10-29T16:23:04Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T13:19:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About WeBuyVintage\nWeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 250 valuation events every month - bringing trusted experts face-to-face with customers across the country.\nIn three years, we’ve grown from a pub-table idea into an eight-figure business, with a headcount thats grown from 30-120 in the last 2 years, we’re on a mission to make WeBuyVintage a brand everyone recognises.\nThe Role:\n\nAt WeBuyVintage, we’re passionate about delivering outstanding customer experiences and for many of our customers that experience starts long before they meet a Buyer. Instead it’s usually an email, WhatsApp message, question on our website or a comment on social media. Once our customers have sold to us, many also share their experience on Trustpilot and Google. As we continue to grow, we’re looking for a friendly, organised and quick-thinking Customer Service Coordinator to own every one of those conversations and look after our reputation online.\n\nMain Tasks & Responsibilities:\nAs a Customer Service Coordinator you’ll be the voice of WeBuyVintage for every customer who gets in touch in writing. You’ll manage all of our customer conversations through our customer service platform, which includes:\nMultichannel inbox - email, WhatsApp, website enquiries, web chat, and social media messages and comments (Facebook, Instagram, TikTok and beyond).\n\nReviews & reputation - you’ll work with our AI platform to respond to Trustpilot and Google reviews.\n\nBookings & enquiries - help customers find their nearest roadshow and understand what we do and don’t buy, so their expectations are managed before they ever arrive.\n\nComplaints & escalations - own complaints from start to finish, working with our Buyers, Regional Managers, warehouse and finance teams to get answers and resolve issues quickly and fairly.\n\nCustomer experience - some of our customers are selling treasured family pieces, others may have recently lost a loved one. Your job is to be understanding, no matter the circumstances, and show every individual that they can trust us.\n\nPlatform & process - work with your manager to help us set up and get the most from our new customer service platform: saved replies, tagging, FAQs and response-time targets, and keeping our knowledge base up to date.\n\nInsight & reporting - work with your manager to track message volumes, response times and review scores, and feed back the recurring questions and issues so we can fix them at the source.\n\nWho We’re Looking For:\nYou’ll be someone who loves helping people and takes real pride in getting a reply exactly right first time.\nWhat we’re looking for in this role:\nExperience in a customer facing role\n\nExperience dealing with complaints and difficult conversations in writing\n\nExperience responding to online reviews (Trustpilot, Google or similar) is a big plus\n\nConfident using customer service platforms (e.g. Zendesk, Freshdesk etc…) and quick to pick up new systems\n\nAble to build strong relationships with colleagues across the business to get customers the answers they need\n\nSpots patterns in what customers are asking and suggests better ways of working\n\nQualifications & Experience:\nEssential:\nExcellent written English - spelling, grammar and tone matter in this role\n\nHighly organised, with the ability to prioritise a busy inbox and never let a customer slip through the cracks\n\nCalm, patient and empathetic under pressure\n\nDesirable:\nExperience setting up or working with a helpdesk platform\n\nExperience managing Trustpilot or Google Business reviews\n\nAn interest in vintage, jewellery, antiques or cameras\n\nWhat Success Looks Like\nEvery customer gets a fast, friendly reply, whatever channel they use\n\nEvery Trustpilot and Google review gets a response\n\nOur review scores keep climbing\n\nEnquiries turn into roadshow and home visit bookings\n\nComplaints are resolved quickly and fairly - before they become bad reviews\n\nOur Buyers and teams spend less time answering messages and more time buying\n\nCustomers hear the same WeBuyVintage voice on every channel\n\nWhat You’ll Get:\n4-day working week (days will vary week on week but fall between Mon - Sat)\n\nAccess to Bright Exchange - enjoy thousands of exclusive employee discounts and perks\n\nEmployee Assistance Programme - confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters\n\nOn-demand professional development - access to BrightHR’s online learning platform to build new skills and support your career progression\n\nCompetitive pay\n\nBe part of a rapidly growing, friendly UK brand\n\nThe salary for this role is\n£28,000\nEqual Opportunities\nWe are an equal opportunities employer and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and make employment decisions based on skills, experience and suitability for the role.\nIf you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to support you.\nRight to Work\nApplicants must have the right to work in the UK for the duration of their employment. Unfortunately, we are not currently able to offer visa sponsorship for this role.","description_format":"text","description_chars":5265,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches"],"lifecycle":[{"event":"open","at":"2026-10-29T16:41:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/webuyvintage-customer-service-coordinator","json_url":"https://alion.io/job/webuyvintage-customer-service-coordinator.json","meta":{"generated_at":"2026-10-30T15:49:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3839296},"rest":"https://alion.io/mcp/rest/get_company?id=3839296"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebuyvintage-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebuyvintage-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebuyvintage-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webuyvintage-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebuyvintage-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3469680}},{"tool":"search_jobs","arguments":{"company":"webuyvintage.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3469680},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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