{"id":4151988,"url":"https://alion.io/job/webuyvintage-it-systems-support-lead","title":"IT Systems & Support Lead","company":{"id":3839296,"name":"WeBuyVintage","domain":"webuyvintage.co.uk","url":"https://alion.io/company/webuyvintage","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":45000,"currency":"GBP","period":"year","gross":null,"usd_annual":59778},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Drive","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-06T18:35:46Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-12T09:36:26Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About WeBuyVintage\nWeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 250 valuation events every month - bringing trusted experts face-to-face with customers across the country.\nIn three years, we’ve grown from a pub-table idea into an eight-figure business, with a headcount thats grown from 30-100 in the last 2 years, we’re on a mission to make WeBuyVintage a brand everyone recognises.\nThe Role:\n\nAs our IT Systems & Support Lead, you'll take hands-on ownership of day-to-day IT support and systems across WeBuyVintage.\nBased in Cambridge, you'll support colleagues across our offices and nationwide field-based teams, both in person and remotely. You'll ensure the laptops, tablets, phones, systems and connectivity our teams rely on are secure, reliable and running smoothly, taking ownership of technical issues through to resolution.\nAlongside day-to-day support, you'll play a key role in developing and scaling our IT environment as the business grows. This will include managing our growing device estate, improving our systems and processes, working with external IT partners, and leading significant projects including our company-wide document-management solution and the technology workstream for our upcoming Cambridge office move.\nThis is a hands-on role with real ownership and autonomy. We're looking for someone who enjoys solving problems, improving how things work and can help us build an IT function that scales with the business.\n\nMain Tasks & Responsibilities:\nIT Support\nProvide day-to-day technical support across the business, remotely and on-site in Cambridge.\n\nSupport our nationwide field-based Buying teams with issues affecting laptops, tablets, phones, connectivity and other technology.\n\nRemotely support colleagues and devices based at our Leeds and Darlington locations.\n\nDiagnose and resolve hardware, software, networking, access and system issues, prioritising business-critical incidents that could disrupt our operations.\n\nManage support requests and work effectively with external IT providers where additional or specialist support is required.\n\nDevices & Equipment\nOwn the day-to-day management of company laptops, tablets, phones and other IT equipment.\n\nPrepare, configure and test equipment for new starters, ensuring everything is ready for day one.\n\nManage returned equipment from leavers, including resetting, repairing, replacing and preparing devices for reuse.\n\nMaintain an accurate IT asset register and manage device stock, lifecycle and replacement requirements.\n\nCoordinate repairs and troubleshoot damaged or faulty equipment.\n\nSystems & Security\nSupport and administer Microsoft 365, Outlook, Teams, Active Directory / Entra ID and our wider SaaS environment, including Slack.\n\nManage user accounts, permissions and access, including joiners, movers and leavers.\n\nSupport networking, Wi-Fi, VPNs and connectivity.\n\nMaintain strong IT security standards including endpoint protection, patching, device security and access controls.\n\nHelp develop effective backup, business continuity and incident-management processes.\n\nIT Projects & Improvement\nLead the project to establish a centralised company document-management platform, assessing options including SharePoint and Google Drive, recommending the best solution and supporting its implementation and migration.\n\nLead the technology workstream for our upcoming Cambridge office move, ensuring the new office is technically ready for employees from day one, including internet connectivity, Wi-Fi and network infrastructure, meeting-room technology and equipment.\n\nIdentify opportunities to improve our systems, processes, security and employee IT experience.\n\nSupport technology rollouts, system upgrades and new business requirements.\n\nBuild clear IT documentation, processes and guidance as the business grows.\n\nRecommend appropriate hardware, software and technology solutions.\n\nWho We’re Looking For:\nYou'll be technically confident, proactive and comfortable taking ownership. You'll enjoy getting stuck into day-to-day problems while also looking for ways to improve the bigger picture.\nYou’ll be great in this role if you have:\nQualifications & Experience:\nEssential:\nStrong experience in IT support, ideally at 2nd/3rd line or senior level.\n\nExcellent knowledge of Microsoft 365 and experience with Active Directory and/or Microsoft Entra ID.\n\nStrong hardware, software and networking troubleshooting skills.\n\nExperience supporting laptops, tablets, mobile devices and remote users.\n\nExperience configuring and deploying equipment to employees.\n\nGood understanding of networking including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.\n\nStrong understanding of IT security fundamentals and user-access management.\n\nExcellent communication and problem-solving skills.\n\nComfortable working independently and taking ownership of technical issues and projects.\n\nAble to work a four-day week rostered across Monday-Saturday.\n\nDesirable:\nExperience supporting a field-based or multi-site workforce.\n\nExperience with Microsoft Intune or another device-management platform.\n\nExperience with SharePoint and/or Google Workspace.\n\nExperience managing IT asset inventories and device lifecycles.\n\nExperience working with external IT support providers.\n\nExperience leading IT improvement or migration projects.\n\nWhat You’ll Get:\n4-day working week We operate a four-day working week. As parts of our operation run across Monday-Saturday, working days for this role will be rostered across those days in line with business requirements.We're developing our wider IT support model to ensure appropriate coverage across our operating days, alongside external IT support and our growing internal IT capability.\n\nAccess to Bright Exchange - enjoy thousands of exclusive employee discounts and perks\n\nEmployee Assistance Programme - confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters\n\nOn-demand professional development - access to BrightHR’s online learning platform to build new skills and support your career progression\n\nCompetitive pay\n\nBe part of a rapidly growing, friendly UK brand\n\nThe salary for this role is £40,000 - £45,000 p.a.\nThe role is based in Cambridge, with our Leeds and Darlington locations and nationwide field-based teams supported remotely. Regular travel to our other locations isn't required.\nEqual Opportunities\nWe are an equal opportunities employer and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and make employment decisions based on skills, experience and suitability for the role.\nIf you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to support you.\nRight to Work\nApplicants must have the right to work in the UK for the duration of their employment. Unfortunately, we are not currently able to offer visa sponsorship for this role.","description_format":"text","description_chars":7027,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches"],"lifecycle":[{"event":"open","at":"2026-11-12T09:36:26Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.656,"p_room":0.55,"age_days":36,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":59778,"is_top_pay":false},"html_url":"https://alion.io/job/webuyvintage-it-systems-support-lead","json_url":"https://alion.io/job/webuyvintage-it-systems-support-lead.json","meta":{"generated_at":"2026-11-12T11:28:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3839296},"rest":"https://alion.io/mcp/rest/get_company?id=3839296"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwebuyvintage-it-systems-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwebuyvintage-it-systems-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwebuyvintage-it-systems-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/webuyvintage-it-systems-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwebuyvintage-it-systems-support-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4151988}},{"tool":"search_jobs","arguments":{"company":"webuyvintage.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4151988},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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